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Adwords disapproved : Ad Issue(s): Malicious or unwanted software.

Discussion in 'Google AdWords' started by xiaohaizi, Jul 24, 2019.

  1. #1
    First time use shopify, we use adwords, but adwords disapproved : Ad Issue(s): Malicious or unwanted software.

    I contacted my adwords manager and she gave me email. there are malicious links on the site. this is system check, she can't help me.

    • 16844259382/digital_wallets/dialog
    • payments/config

    Please contact your technical staff to clear and troubleshoot the above content. You need to check all infected pages for malicious links in the email and delete them completely.

    my site: www.tattoo-kits.com

    We use shopify free template, we have not change any code, because we are not familiar with the code. i contact shopify already, they sent e-mail to me:

    • I'm Heather with Shopify’s Technical Merchant Support team and wanted to follow-up about your issue with your ads getting rejected due to malicious scripts! Our team has taken a look and we're not seeing any red flags on your site, apps or scripts that would cause this. False positives can and do happen sometimes and those links that were provided are all legitimate, safe links on our platform.

    • Additionally, your site is coming up clean on Google's transparency/safety report.

    • In this instance, a manual resubmission is the best bet! If there's any cause for a deeper dive they will let you know more specifics

    • I hope this helps! Feel free to contact the Guru Team by phone, chat, or email whenever you have other questions or comments.

    Now, i do not know what i can do now, i use Google Search Console, stopbadware already, anyone help ?
    xiaohaizi, Jul 24, 2019 IP
  2. Lucid Web Marketing

    Lucid Web Marketing Well-Known Member

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    You need to remove the links or scripts that Google objects to, simple as that. There is something they don't like and as long as they remain on your site, Google will not approve your ads. Doesn't matter what Shopify or anyone else thinks. I've seen a client use an image that was linked to another site cause this issue so best to host image files on your own site.
    Lucid Web Marketing, Aug 2, 2019 IP
  3. xiaohaizi

    xiaohaizi Member

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    Thank you, the problems is these link is shopify official link, i can not remove these link.
    xiaohaizi, Aug 2, 2019 IP