Hi guys We've recently pushed our website live ( http://seewhosells.com/ ) but have received messages from affiliates saying that our search function isn't returning the proper results related to product searches (for example, I searched for washer/dryer combo. It looks like it grabs anything with those words on the description and the results I get are not what a customer would look for). In this case, a washer/dryer combo is a one-piece item, but the search is returning anything related to washer/dryers in general. The same thing goes if someone searches for "Playstation 3", the console should ideally be the first thing which shows up, however we are getting things like controllers, memory cards etc which is less than ideal. As head of marketing, I've got a couple of our programmers are working on it now but they don't seem to understand what i'm trying to tell them is wrong – if anyone can give me some advice on how to express what is wrong with it so I can explain it "in programmer's terms" i'd really appreciate it, Cheers.
The problem seems to have more to do with the sorting of the results than with the searching itself. Maybe your team could look into implementing a full-text search engine that will allow you to sort by relevance.