I received an email yesterday saying they have disabled ad serving to one of our sites (the biggest one of course). "As stated in our program policies, AdSense publishers are not permitted to place Google ads on sites involved in the distribution of copyrighted materials." they went on to given an example on our site. However, we have written permission to display the videos on our site. I emailed them yesterday saying this, but so far no response. Anyone know a faster way to get in touch with someone at adsense? maybe a phone number. This site generates well over a 100K pageviews each day
Did you provide the source to your permission? You'll probably have to fax over your signed legal papers allowing you to provide the content prior to being reactivated, legal review is required for these situations.
Plus, knowing Google, they usually take a while to get back to you regarding something like this. It's not like a one-day thing where they'll just change it. I think you'll have to go through a review process or something?
Not sure exactly what to send. the videos on our site are from hulu.com, no other source. I have a beta account there which allows us to embed the videos on our site. should I send them the "Terms of Service". I also have emails with one of their employees helping me set it up.
if you have just emailed them yesterday with the permission, i suggest you wait for few more days. adsense takes forever to respond to this kind of emails. sometimes it takes months on an appeal process or even an email of that nature
The best thing you can do is gather all the information you have on the videos, including the permissions and email it to them. Remember to be well mannered and polite.
I just got a response!!! Yesterday in addition to emailing them I also filled-out a forum here [ https://www.google.com/adsense/support/bin/request.py ] which is where the reply came from. Basically they said thanks for letting us know you permission to show these videos and your ads should start showing up again within 48 hours. so glad I didn't have to go through months of appeals! I'll post when they come back or if they don't. hopefully that's the end of it. anything else I should do to avoid future problems?
Did you have adsense ads on pages with the videos? Or did you just happen to have videos in some place without any ads on the pages?
The pages they used as examples had ads and screenshots with links to the pages with the videos on them, which do not yet have ads on them. How does that make a difference? Was there some other way I could have labeled our site so google wouldn't have done this. If they would have simply sent an email first would have been nice. They said it's fixed now and we'll be back in 48 hours, but now we'll lose 3 days of revenue.