Been using Adwords pretty much since Google started it. Two days ago my ads have stopped showing and I have no idea why... The 'My Account' tab does not show any declined CC charges, the Account Snapsot shows that 'You have no active alerts.' My CPC and daily budget are as beore (I even raised them all to make sure that's not an issue). Campaign and keywords and Ads are all set to 'Active'... it all looks ready to go... but next to evry keyword there is a little button with a magnifying glass on it which pops up the "Ads Diagnostic Tool" window which says: "The keyword phrase doesn't currently trigger any of your ads." How can I find out the reason for this? I have 3 campaigns, a few Ad Groups in each Campaign, and a dozen or so keywords in each adgroup - everything has stopped for two days now...
Yes. 0 impressions on statistic. For two days now... No reply from Google for close to 24 hours now to my messages sent from Adwords account, or to direct emails. I've tried calling their Adwords number and sat on the phone for half an hour waiting in the queue before hanging up... Is there a Support Forum board anywhere where messages are monitored by Adwords support staff?
I was able just now to do a text chat with an Adwords support person who only said that it was a 'technical issue' and will need to escalate and they will get back to me when the team to which they escalated this comes back with an answer... Has anybody heard of a situation like this before?
I know there's been an issue with the content network (on the 11th and 12th), with adverts disappearing for a few days at a time. Google are investigating, but I've not seen it happening since, and it didn't affect the Search Network, so it's probably not connected...
This is nice news as when an account is freezed like happened is used also used when they ban someone. This is a very rare in AdWords, it happened one time simultaneously with all 20 accounts that I manage due the system "thought" that I was doing fraud (the was not the case).. One of the accounts take 15 days to get back and after all they refund me with $150 (looks nice value but it don't cover 1 day loss for this account)