I'm new to PPC so I don't know how often this happens but some of my ads have disappeared from the search results (all in one campaign). They were there a couple of days ago and all of my other ads in other campaigns are still there. I've emailed customer support and rang them direct this morning but all they could do was pass the issue onto someone else as they checked my ads and could see nothing there that would stop them from being displayed. So my questions are....how long does it normally take for support to get back to you on an issue of this sort, and is this a common issue - should I not be concerned as the ads will return soon? I'm considering removing the missing ads and restarting with new ones - would this work? Any advice would be appreciated.
For anyone else who has this problem it has eventually been sorted out by deleting the campaign completely and setting up a new campaign. Support took me through a few different options of what it could be including the campaign name being the same as one of the keywords which made the system block the Ad. (?). Anyhow, delete the disappeared campaign and start over - it'll be quicker than going through support.
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