Account limited for a case id that does not exist !

Discussion in 'PayPal' started by panarasgr, Jul 10, 2011.

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  1. #1
    Hello , this morning my account got limited for an unknown reason .

    I got this email from paypal claiming that i need to give them some more information regarding an open case i have ( they provide the case id number ) but the fact is that i do not have any case open . I also search with the case id number and i get the message case not found .

    What should i do ? I sent them 2 e-mails and they refuse to answer . I have customers waiting and paypal limited my account . Now isn't that massive luck ? :confused:
     
    panarasgr, Jul 10, 2011 IP
  2. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #2
    Its genuine email from paypal ?? Have you checked that ??

    If its genuine then why don't you give them a phone call and clarify this ?

    DON.
     
    deluxdon, Jul 10, 2011 IP
  3. cekotaste

    cekotaste Peon

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    #3
    Call the paypal official :)
     
    cekotaste, Jul 11, 2011 IP
  4. nihangshah

    nihangshah Prominent Member

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    #4
    Check if someone has disputed any of your transactions. You could Paypal via Skype for free at +18882211161
     
    nihangshah, Jul 11, 2011 IP
  5. panarasgr

    panarasgr Well-Known Member

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    #5
    i just called them and they told me that my case will be escalated . It will be reviewed within a week or so .... Rofl .. :/
     
    panarasgr, Jul 11, 2011 IP
  6. lifeplayer

    lifeplayer Notable Member

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    #6
    Directly call them and tell them the problem, that's their mistake, you just tell them to solve it
     
    lifeplayer, Jul 11, 2011 IP
  7. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #7
    You need to wait for a week for the outcome IMO.

    DON.
     
    deluxdon, Jul 11, 2011 IP