Chat InformationPlease wait for a site operator to respond. Chat InformationYou are now chatting with 'Sergey Arseniev' Sergey Arseniev: Thank you for coming, my name is Sergey. How may I help you? you: yup i have 2 quick questions you: sergey you: 1st why is this chat so slow second will my server if i host my site on ix will be this slow Sergey Arseniev: No your server will be not slow you: i just want to host my website i need a php host Sergey Arseniev: I am sorry for our late replies we are bussy today sorry) you: my website www.*****.com can I host the site here you: please check if it comprises with ix terms and conditions Sergey Arseniev: Yes you can host with us such site Sergey Arseniev: So you want to transfer domain registration to us or point domain to our server by DNS? you: thanks sergey a few more questions and i will be done i wont take much of your precious time you: I just need a webspace by the way u can call me **** you: I have hosted the site on *** you: but now as some virus have infected my site they are too slow in giving support you: i am looking for a new server i hope your organization can help you: ? you: are you there man Sergey Arseniev: Yes we can help you Sergey Arseniev: And did you try to scan your content for viruses? you: i have downloaded my database and backed up my site you: i tried scanning it on local drive no virus was found Sergey Arseniev: So you can transfer domain to our server you: what will ix do if problem persist see my site with a pr of 4 and a traffic of 10 thousand has been banned by google you: will ix ensure me that the webspace i m being provided is virus free Sergey Arseniev: To transfer domain registration to us Please create a ticket to our admins with this information: Sergey Arseniev: * Sergey Arseniev: The domain has been with the current registrar for at least 60 days Sergey Arseniev: * Sergey Arseniev: You have agreed to an additional year of registration Sergey Arseniev: * Sergey Arseniev: The domain must be unlocked with your current registrar Sergey Arseniev: * Sergey Arseniev: If you are transferring a .org .com .net or .info domain, you must request an authorization code from your current registrar Sergey Arseniev: Soon, you will receive an email, at the administrative contact e-mail you have on file for this domain, confirming for your permission to transfer. Please follow the directions within that e-mail to complete the process. The transfer can take up to two weeks and our billing department will inform you when the process has begun. you: ok buddy i get the steps you: how do i make the payments for the expert plan Sergey Arseniev: We use the only one payment method - credit debit cards Sergey Arseniev: We accept credit cards as VISA, Master Card, American Express and Discover. you: what about paypal Sergey Arseniev: We do not support paypal payment you: so i have to register for 1 year so as to pay 4.95$ or do i need to register for 2-3 years you: ? you: are you there man you: :( Sergey Arseniev: 4.95 for 2 years billing period you: ok Sergey Arseniev: We also have 1 year 6 and 3 months you: what will the cost be if i want for an year you: i can always increase if i am satisfied you: i have 2-3 sites but the hosting decides if i should transfer on ix or not Sergey Arseniev: Expert Plan 1 Year $5.95 x 12 = $71.40 Sergey Arseniev: Yes sure you can change Billing period any time you: do i get a cpanel you: or is it plesk Sergey Arseniev: You will have Hsphere control panel Please check our demo control panel: Sergey Arseniev: http://www.ixwebhosting.com/index.php/v2/signup.actDemoLogin/login/demolinux you: yup i saw it you: what about the uptime you: only 2 things matter sergey customer care and uptime nothing else even if the cost is 100$ you: i will take your leave now have a great day bye Code (markup): After waiting for 20 more minutes i had to say good bye before I felt asleep a slow customer care over all this is ix hosting, at first it was someone named alice who didnt respond for first 15 minutes.
I would suggest finding a new host. One who responds faster. Test out their support system before you buy. Test out their support and see if you are happy.
Yeah for sure, the point of live support or "instant support" is just that, supposed to be fast. Good example of bad customer service!