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500 Internal Server Error for shared webhosting

Discussion in 'Web Hosting' started by dnk, Apr 13, 2019.

  1. #1
    I am getting the following error, the hosting company says that other websites on the server are not facing the same problem. Does anyone know how to fix it

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.
    SEMrush
    Please contact the server administrator at webmaster@.net to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    The server error logs are as follows
    [Sat Apr 13 01:25:11.487103 2019] [:error] [pid 586915] [client 149.200.4.121:64049] File does not exist: /home2/kdqzrgam/ugxe /wp-login.php
    [Sat Apr 13 01:24:05.812330 2019] [:error] [pid 586899] [client 149.200.4.121:63991] File does not exist: /home2/kdqzrgam/ebxm./wp-login.php

    Any help to fix the problem will be appreciated
     
    dnk, Apr 13, 2019 IP
    SEMrush
  2. pavv

    pavv Active Member

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    #2
    First at all the host should be able to help you with this.

    Did you make any changes to the site?
    Check the .hataccess file - many times 500 errors are related to issues in this file
     
    pavv, Apr 13, 2019 IP
  3. sambling

    sambling Well-Known Member Affiliate Manager

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    #3
    Does your host take automated backups or do you hold a backup of your site that you can restore to?

    As mentioned above... Check what changes you have made recently. Have you added plugins, changed the URLs etc. Try to roll those back.
     
    sambling, Apr 17, 2019 IP
  4. RoseHosting

    RoseHosting Active Member

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    #4
    According to the error log, your site needs /home2/kdqzrgam/ugxe /wp-login.php and /home2/kdqzrgam/ebxm./wp-login.php, I suspect this is from malicious codes that reside in your webroot. Try to scan your site's files, check your .htaccess file, etc.
     
    RoseHosting, Apr 17, 2019 IP
  5. dts-net

    dts-net Well-Known Member

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    #5
    sounds like its using up to many server resources as well install imunify360 on the server that should fix the issue
     
    dts-net, Jun 2, 2019 IP
  6. p0werB0

    p0werB0 Peon

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    #6
    Probably solution could be found in the following link https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/ or as mentioned in wp tutorial you can contact your hosting provider to get one.
     
    p0werB0, Jun 4, 2019 IP
  7. bountysite

    bountysite Member Premium Member

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    #7
    Do you have a public_html folder, where the wp code resides?

    Try searching for php includes within code.
    If these errors are appearing while visiting all pages, then it could be a malicious code insert. In WP, you can add hooks and make any code run with a plugin.

    It does look like the site has been tampered.
     
    bountysite, Jun 4, 2019 IP
  8. qwikad.com

    qwikad.com Illustrious Member Affiliate Manager

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    #8
    So many things can be wrong with the 500 server error. Isn't the error code that doesn't give many specifics? Since you're on a shared server I can safely assume that there are CPU hogs on it that leave very little juice for you. If you're on cPanel, click on the Server Information link. Then look for Server Load. If the Status is in red (you'll probably need to check it a few times to catch it) then that would be your answer.
     
    qwikad.com, Jun 5, 2019 IP
  9. vijaymee05

    vijaymee05 Member

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    #9
    can you share your website link where you getting the error?
     
    vijaymee05, Jun 11, 2019 IP