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500 Internal Server Error for shared webhosting

Discussion in 'Web Hosting' started by dnk, Apr 13, 2019.

  1. #1
    I am getting the following error, the hosting company says that other websites on the server are not facing the same problem. Does anyone know how to fix it

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@.net to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
    The server error logs are as follows
    [Sat Apr 13 01:25:11.487103 2019] [:error] [pid 586915] [client] File does not exist: /home2/kdqzrgam/ugxe /wp-login.php
    [Sat Apr 13 01:24:05.812330 2019] [:error] [pid 586899] [client] File does not exist: /home2/kdqzrgam/ebxm./wp-login.php

    Any help to fix the problem will be appreciated
    dnk, Apr 13, 2019 IP
  2. pavv

    pavv Active Member

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    First at all the host should be able to help you with this.

    Did you make any changes to the site?
    Check the .hataccess file - many times 500 errors are related to issues in this file
    pavv, Apr 13, 2019 IP
  3. sambling

    sambling Well-Known Member Affiliate Manager

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    Does your host take automated backups or do you hold a backup of your site that you can restore to?

    As mentioned above... Check what changes you have made recently. Have you added plugins, changed the URLs etc. Try to roll those back.
    sambling, Apr 17, 2019 IP
  4. RoseHosting

    RoseHosting Active Member

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    According to the error log, your site needs /home2/kdqzrgam/ugxe /wp-login.php and /home2/kdqzrgam/ebxm./wp-login.php, I suspect this is from malicious codes that reside in your webroot. Try to scan your site's files, check your .htaccess file, etc.
    RoseHosting, Apr 17, 2019 IP