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500 Internal Server Error for shared webhosting

Discussion in 'Web Hosting' started by dnk, Apr 13, 2019.

  1. #1
    I am getting the following error, the hosting company says that other websites on the server are not facing the same problem. Does anyone know how to fix it

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@.net to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.
    SEMrush
    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    The server error logs are as follows
    [Sat Apr 13 01:25:11.487103 2019] [:error] [pid 586915] [client 149.200.4.121:64049] File does not exist: /home2/kdqzrgam/ugxe /wp-login.php
    [Sat Apr 13 01:24:05.812330 2019] [:error] [pid 586899] [client 149.200.4.121:63991] File does not exist: /home2/kdqzrgam/ebxm./wp-login.php

    Any help to fix the problem will be appreciated
     
    dnk, Apr 13, 2019 IP
    SEMrush
  2. pavv

    pavv Active Member

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    #2
    First at all the host should be able to help you with this.

    Did you make any changes to the site?
    Check the .hataccess file - many times 500 errors are related to issues in this file
     
    pavv, Apr 13, 2019 IP
  3. sambling

    sambling Well-Known Member Affiliate Manager

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    #3
    Does your host take automated backups or do you hold a backup of your site that you can restore to?

    As mentioned above... Check what changes you have made recently. Have you added plugins, changed the URLs etc. Try to roll those back.
     
    sambling, Apr 17, 2019 IP
  4. RoseHosting

    RoseHosting Well-Known Member

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    #4
    According to the error log, your site needs /home2/kdqzrgam/ugxe /wp-login.php and /home2/kdqzrgam/ebxm./wp-login.php, I suspect this is from malicious codes that reside in your webroot. Try to scan your site's files, check your .htaccess file, etc.
     
    RoseHosting, Apr 17, 2019 IP
  5. dts-net

    dts-net Well-Known Member

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    #5
    sounds like its using up to many server resources as well install imunify360 on the server that should fix the issue
     
    dts-net, Jun 2, 2019 IP
  6. p0werB0

    p0werB0 Peon

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    #6
    Probably solution could be found in the following link https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/ or as mentioned in wp tutorial you can contact your hosting provider to get one.
     
    p0werB0, Jun 4, 2019 IP
  7. bountysite

    bountysite Active Member

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    #7
    Do you have a public_html folder, where the wp code resides?

    Try searching for php includes within code.
    If these errors are appearing while visiting all pages, then it could be a malicious code insert. In WP, you can add hooks and make any code run with a plugin.

    It does look like the site has been tampered.
     
    bountysite, Jun 4, 2019 IP
  8. qwikad.com

    qwikad.com Illustrious Member Affiliate Manager

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    #8
    So many things can be wrong with the 500 server error. Isn't the error code that doesn't give many specifics? Since you're on a shared server I can safely assume that there are CPU hogs on it that leave very little juice for you. If you're on cPanel, click on the Server Information link. Then look for Server Load. If the Status is in red (you'll probably need to check it a few times to catch it) then that would be your answer.
     
    qwikad.com, Jun 5, 2019 IP
    JEET likes this.
  9. vijaymee05

    vijaymee05 Member

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    #9
    can you share your website link where you getting the error?
     
    vijaymee05, Jun 11, 2019 IP
  10. Ron Peters

    Ron Peters Greenhorn

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    #10

    Clear your browser's cache. Delete your browser's cookies. Make sure your site's .htaccess file is properly structured. Get rid of any coding errors.
     
    Ron Peters, Aug 28, 2019 IP
  11. dip777

    dip777 Greenhorn

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    #11
    It could cause by the faulty script added in your website or corrupted .htaccess file. To fix the issue you need to fix below list step by step.

    1. Replace or Fix .htaccess File in your Web Server
    If you are using plugins such as Yoast, you can easily edit your .htaccess file or use FTP client and replace the script with the default script.

    # BEGIN WordPress

    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]

    # END WordPress

    2. Increase PHP Memory Limit
    Navigate to wp-config.php file in the root directory using FTP and add the line of code.
    define('WP_MEMORY_LIMIT', '256M');

    3. Deactivate all the Plugins
    Rename the plugins folder in wp-content folder using FTP e.g. FileZilla which will deactivate all the plugins. If this fix the issuse, again rename the plugins folder back to the same name "Plugins" then activate the plugins one by one from WordPress Dashboard. You will find the faulty plugins that break your site.

    4. Reinstall WordPress Core Files
    Download fresh copy of WordPress and reinstall the core files /wp-includes and /wp-admin using FTP client.
     
    dip777, Dec 16, 2019 IP
  12. tuxandrew

    tuxandrew Active Member

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    #12
    The issue might be due to any incorrect configuration. It appears the WordPress configuration has been messed up in someway.

    The possibilities are:

    - Check the .htaccess rules for word press and make sure it points to the correct document root where the WP-directories or files exist.
    - Check the site url and home url is added correctly in database or config.
    - Check if any unwanted or corrupted recent plugin causing the issue.
    - Ensure your website is not hacked, run any latest malware scanner over your files.
    - Check whether the word press theme causing the issue -disable it and try a default theme.
    - Disable all plugins temporarily and enable one by one to ensure and test if any specific plugin causing the issue.
    - Check any recent word press database, theme or pluigin auto update causing this problem.
    -Check all file permissions as well.
     
    tuxandrew, Dec 16, 2019 IP
  13. JEET

    JEET Notable Member

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    #13
    @dip777 and @tuxandrew
    kindly notice the thread start date. Do you guys think he still has a 500 server error even after 8 months?
     
    JEET, Dec 17, 2019 IP
  14. tuxandrew

    tuxandrew Active Member

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    #14
    Yup, it is a bit old thread.:)
     
    tuxandrew, Dec 17, 2019 IP
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