Hi, I have bought Keywords Analyzer, which has been distributed by share-it and made from Blue infinity. I thought that is a great keywords tool and I think it's worth so I bought it and pay via Paypal. I just used it for 5 days and found some error and some limited potential. I sent mail to Goran (owner of KA) twice to ask about Keyword resources but he never sent me a reply for 3 days, nor in their own support forums. But when I sent him to ask for a refund, what a miracle? He answered me after only 5 minutes I sent mail to him by told me 3 things - You can get refund without problem but - You are very wrong to ask for a refund with my own reasons - You are not realize KA power. WTF, he has insulted his customers whom asked for a refund. Like I have seen in some forums about this before but I did not believe them. He also told me that I would get my refund as soon as share-it processed. I have waited for a week before sent 2 emails to ask share-it about my refund and they just sent me automate message all the times without human-being replied. Today is almost 2 weeks or almost a month after I bought KA. I sent them mail again to ask for a refund and waiting to see if they give my refund. What should I do about this? I do not like situation like this. They took my money by one hour but did not give me my refund for a weeks passed. WTH