1and1 down for about 36 hours straight now...

Discussion in 'Site & Server Administration' started by pmpod, Jan 22, 2009.

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  1. #1
    My entire portfolio of domains that I host at 1and1.com has been unavailable now for 36 straight hours. No access to FTP, and their HTML-based webspace explorer shows an entirely empty root folder. After three calls to tech support, the best response I have received is "Sorry for the inconvenience, sir, but there is no estimate on when it will be back up. You will receive an email when it is fixed." I have never experienced more than a 1 hour downtime with ANY host before, and the fact that we are approaching two straight days of downtime without ANY details at all is entirely unacceptable. I generate over $1000 a day in revenues with these domains, so either I get a LONG freaking hosting credit when this is all said and done or I'm taking my business elsewhere.

    Anyone else experiencing this, or is it isolated to a small cluster of shared hosting servers? I can't believe it....
     
    pmpod, Jan 22, 2009 IP
  2. revoD

    revoD Peon

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    #2
    Wow, sorry to hear about that. Do you have a backup of the files locally? If so, I would recommend maybe setting up a hosting account with a different hosting company and uploading your files there and changing your DNS to point to the new server. A lot of work, but I would hate to deal with a company that is not responsible enough to have an answer for you after 36 hours...

    I have a client being hosted by them and their website is still up and running. It's probably isolated to your server.
     
    revoD, Jan 22, 2009 IP
  3. Colbyt

    Colbyt Notable Member

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    #3
    Really Sorry to hear about your problems. Get other hosting is great advice.

    Guess I will have to change my pet name for them from half&half to something else like nothing&nothing.
     
    Colbyt, Jan 22, 2009 IP
  4. Shazz

    Shazz Prominent Member

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    #4
    There support sucks and there plans suck too and thats why I got off. I was only able to recover 2/5 domains from them
     
    Shazz, Jan 22, 2009 IP
  5. Jhar

    Jhar Peon

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    #5
    Try heading over to webhostingtalk.com and check out their "Providers and Network Outages and Updates" section and see if others are having the same problem. Also agree if you have a backup to get some other hosting set up right away.
     
    Jhar, Jan 22, 2009 IP
  6. mooseweb

    mooseweb Banned

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    #6
    Just a notice to the OP, doesn't seem like anyone over at WHT is having any trouble. But I would recommend moving your servers immediately.

    If you would like some help to look for good providers feel free to PM me, I have a very good amount of websites that I trust; especially for dedicated servers.
     
    mooseweb, Jan 22, 2009 IP