If you're thinking about doing business with 1 and 1 internet, then you may want to reconsider after your done reading this article. 1 And 1 Internet provides a range of services from web and dedicated servers. They are considered one of the worse companies in the U.S when it comes to providing technical support and customer services. If you're thinking about getting a dedicated server with them, then do not expect to receive very technical support. If you try asking a simple question about Plesk that is installed on their servers, you will get a response we do not support it. Comparing the price on the dedicated servers with the other providers listed on google.com, 1 And 1 Internet is way over price. You can compare some of the prices using this link http://www.google.com/search?hl=en&source=hp&q=cheap+dedicaed+linux+servers&aq=f&aqi=m1&aql=&oq=&gs_rfai= or go to http://www.santrex.com. 1 And 1 Internet can even do a simple process of syncing there email between their billing and cancellation system that is used to cancel your account. If you want to make a complaint against the company do no except a response from 1 And 1 Internet. If you have a complaint about 1 And 1 Internet, then you should file your complaint by going to http://www.bbb.org. They will listen to you and they keep a total numbers of complaints that they receive against the companies. As of October 4, 2007 here is total number of complaints that have been filed against 1 And 1 Internet Inc. Find out more about this business: Reported on Tuesday, October 5, 2010 3:56 PM * BBB Accreditation * BBB Rating * Business Contact and Profile * Alternate Business Names * Additional Locations and Phone Numbers * Licensing * Customer Complaint History * Government Actions * Advertising Review * Additional Information BBB Accreditation Back To Top This business has not been accredited by BBB. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB Rating Back To Top Based on BBB files, this business has a BBB Rating of F Click here for an explanation of BBB Ratings. Reasons for this rating include: * Number of complaints filed against business * Failure to respond to complaints filed against business * Number of complaints filed against business that were unresolved * Number of serious complaints filed against business * Overall complaint history with BBB Business Contact and Profile Back To Top Name: 1 And 1 Internet, Inc. Phone: (877) 461-2631 Address: 701 Lee Road, Suite 300, Chesterbrook, PA 19087 Google map Mapquest map Yahoo map Business Category: Internet Services eMail: sales@1and1.com BBB file opened: December 31, 2003 Business started: May 2003 Business started locally: May 2003 Primary Contact: Mr. Oliver Mauss (CEO) Complaint Contact: Mr. Joseph Quinn (Complaints Director) Other Contacts: Mr. Frederick Iwons (U.S. General Manager) Mr. Dirk Moreno (V.P. Customer Care) Alternate Business Names Back To Top 1 & 1 Internet Inc 1 and 1 1&1 Additional Locations and Phone Numbers Back To Top (610) 560-1507 (FAX) Customer Complaint History Back To Top The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed. Number of complaints processed by the BBB in the last 36 months: 806 in the last 12 months: 249 Complaints Concerned: Selling Practices (66 complaints) 46 Resolved 1 Unresolved 1 Company made every reasonable effort to resolve 18 Company did not respond Advertising Issues (17 complaints) 13 Resolved 2 Unresolved 2 Company did not respond Service Issues (113 complaints) 91 Resolved 3 Unresolved 5 Company made every reasonable effort to resolve 14 Company did not respond Customer Service Issues (3 complaints) 1 Resolved 2 Unresolved Credit or Billing Disputes (464 complaints) 336 Resolved 33 Unresolved 16 Company made every reasonable effort to resolve 79 Company did not respond Delivery Issues (16 complaints) 11 Resolved 1 Company made every reasonable effort to resolve 4 Company did not respond Refund Practices (49 complaints) 38 Resolved 1 Delayed Resolution 1 Company made every reasonable effort to resolve 9 Company did not respond Product Quality (10 complaints) 10 Resolved Contract Disputes (52 complaints) 39 Resolved 2 Company made every reasonable effort to resolve 11 Company did not respond Guarantee or Warranty Issues (9 complaints) 6 Resolved 1 Company made every reasonable effort to resolve 2 Company did not respond Repair Issues (7 complaints) 7 Resolved Government Actions Back To Top The BBB has no information regarding Government Actions at this time. Advertising Review Back To Top The BBB has no information regarding Ad Reviews at this time. As a matter of policy, the BBB does not endorse any product, service or business. BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy. BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report. ID: 1040770 Report as of: 10/5/2010 3:56 PM The CEO of 1and1.com has no control over there employees and they treat there customers like shit. The link for the site is http://www.dc.bbb.org/report.html?national=y&compid=1040770 You can you also reach me on irc.cyberchatnet.com
I am disappointed with the 1and1 admin console, but I don't expect much from the price I pay. 1and1 is fine for small static or WP niche sites, but if you are starting to bank consider a new host.
Haven't gone through your post thoroughly but I completely agree with your title, they really sucks!!!
I personally use HostGator as they are the best hosting out there in the internet 1and1.com I haven't tried .. but as far as reliability, HOSTGATOR all the way You could even get it for free for a month - hostgatorfree.com
1and1 is terrible, and calling HostGator "The best hosting" is a slap in the face to REAL hosts. Sure, hostgator is great for low cost high specs. They make a lot of money at what they do, but when it comes down to it they are just another oversold budget host.
This is the only site I've seen that doesn't give domains to their customers after payment is done. They also reverse a lot of sales in their affiliate prog. And yes they treat customers like shit. They actually send me a survey to improve their support on my email. Hell with 1 and 1 survey..
I love 1&1 internet. The advertise so heavily that they are one of the first hosts that most people who are new to hosting come accross, and they win a lot of business from their advertising. Fortunately, their service appears to be as bad as everyone says it is, and people get their fingers burned. Most people learn their lesson, do a little research about hosting, then start to look for companies they give them what they want. 1&1 is great for our business. Long may they continue to remain unchanged.
I suppose that would be not a problem to find any other web hosting company. Web hosting is very competative market now.