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-$1200 Scammed, Help me Please!

Discussion in 'PayPal' started by WebMasterDriver, Aug 4, 2014.

  1. #1
    Hi,

    Few days before a guy paid me $1200 money from my website PayPal merchant button. [June 27, 2014] [Buyer use Credit Card for payment.]

    But due to some reasons he want to cancel this Order and we both party settlement on $945 payment.

    I (Seller) return $945 payment to Buyer thru Bank Account [July 09, 2014]. I have bank receipt of payment made and mobile SMS alert for debited $945 money with me.

    NOW, after few days Buyer made full $1200 payment dispute on [July 12, 2014]. I am so depressed here. As I already paid from my own pocket $945 and again got dispute from him. Seems it’s a part of planning to scam me.

    I already submitted to all the documents to PayPal:
    - Email conversation between us.
    - Bank Account Statement details.
    - Mobile SMS alert message $945 debit from my account.
    - Photocopy of ID card of Buyer.

    BUT MY PROBLEMS NOW:
    - PayPal said we can’t do anything as the Buyer made the payment thru Credit Card and only Credit Card Company will take decision and PayPal forward all the proof documents to Credit Card Company which was submitted by me before.

    - Now recently I received the email from PayPal check here:

    [​IMG]
    Query1: What does above screenshot meanings? Is the case comes in buyer’s favor or it is still in progressing? because when I check the status in my PayPal account case is CLOSED!


    - Now check another screenshot here:

    [​IMG]

    Query1: What does the first top line meanings here?

    Query2: On 11July2014 I got $100 payment but I never received it in my Bank account yet. Where it goes? Where negative balance is correct even they not deduct $100 there. Any suggestion please?

    NOTE: What is the toll free number of PayPal from Skype? Please let me know.
    1-800-212-3852 is not working.....
     
    WebMasterDriver, Aug 4, 2014 IP
  2. Earn Easy

    Earn Easy Member

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    #2
    u cant do anything. money gone. take care next time. if u want to refund in future, refund to original payment source.
     
    Earn Easy, Aug 4, 2014 IP
  3. WebMasterDriver

    WebMasterDriver Active Member

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    #3
    Bank wire is not an original refund payment source?

    BTW any body knows PayPal toll free number call from Skype for INDIAN users..
     
    WebMasterDriver, Aug 4, 2014 IP
  4. agmccall

    agmccall Member

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    #4
    Log into your account and click for contact. Once you do that the number will show

    al
     
    agmccall, Aug 4, 2014 IP
  5. Alex - Arvixe

    Alex - Arvixe Active Member Premium Member

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    #5
    You should have issued a refund through PayPal by clicking the 'Issue Refund' option this would prevent the buyer from being able to create a dispute on top of a refund. It does not matter the funding source be it PayPal balance or card, if it went through PayPal it needs to be refunded through PayPal using the proper refund options to prevent such scams.

    What you've done is accepted a PayPal payment and then refunded through bank wire. These would become 2 separate transactions and not a single transaction that has been refunded.

    Edit: From the screenshot it sounds like the case is still pending just, it is out of PayPal's control (it is down to the card issuer). If they decide in your favor they will tell you and return the money but if not, you will lose the money.

    What you can do? If you don't win the PayPal dispute go to your bank and dispute the $945 you sent him. It is possible you will win that and get your 'refund' back.
     
    Alex - Arvixe, Aug 4, 2014 IP
  6. WebMasterDriver

    WebMasterDriver Active Member

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    #6
    Alex- Arvixe Is it possible that I can ask to my Indian Bank to dispute $945?

    But let me talk to Bank frist, if so all my tension will gone!. Thanks for alternate solution.
     
    WebMasterDriver, Aug 4, 2014 IP
  7. Earn Easy

    Earn Easy Member

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    #7
    In india, bank wire can b disputed within 24 hours, subject to error during payment. after that u cant dispute bank wire at all
     
    Earn Easy, Aug 5, 2014 IP
  8. iubjaved

    iubjaved Member

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    #8
    Always use the ''issue refund'' option if there are some confusion occurs about the payment. Hope you get it resolved.

    Regards
     
    iubjaved, Aug 5, 2014 IP
  9. Alex - Arvixe

    Alex - Arvixe Active Member Premium Member

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    #9
    @OP What type of card do you have? You can dispute it with your bank to try get the $945 back, yes.
     
    Alex - Arvixe, Aug 5, 2014 IP
  10. DaveGmac

    DaveGmac Greenhorn

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    #10
    I wonder if you can appeal directly to your customer for help based on your willingness to look after him in the first place. He/she may feel obligated to be honorable.
     
    DaveGmac, Aug 5, 2014 IP
  11. WebMasterDriver

    WebMasterDriver Active Member

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    #11
    Well again I written to Chargeback team and here is the reply comes from charge-back team today:

    [​IMG]

    So let me wait for 80 calendar days as per mentioned by chargeback team, but I can't use this account as it is negative balance. And I don't know the final result.

    BTW any body have any best solution that how can I win this case?
     
    WebMasterDriver, Aug 5, 2014 IP
  12. WebMasterDriver

    WebMasterDriver Active Member

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    #12
    Well I already paid to buyer from my INDIAN Bank account and Bank said this payment sent as a GIFT so Bank can't do anything. :( :(

    Where PayPal is fighting on behalf of me but lets see what decision SELLERS credit card company will take. BTW SELLER Credit Card company is "HSBC".
     
    WebMasterDriver, Aug 5, 2014 IP
  13. mrgadget

    mrgadget Active Member

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    #13
    Why not dispute $945 you paid him from your paypal account? It's entirely possible.
     
    mrgadget, Aug 6, 2014 IP
  14. kiwi121

    kiwi121 Peon

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    #14
    hey skype me kiwizzs

    i can help you
     
    Last edited by a moderator: Aug 7, 2014
    kiwi121, Aug 7, 2014 IP
  15. iubjaved

    iubjaved Member

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    #15
    I think it will be wise to wait rather than trying because paypal will handle it and it seems the verification and whatever necessary is the task of the credit card issuer so i'm sure as paypal submitted a dispute to the card company regarding the issue with proofs that you have provided, you will get a result, maybe early than the deadline.

    Regards
     
    iubjaved, Aug 7, 2014 IP
  16. Alex - Arvixe

    Alex - Arvixe Active Member Premium Member

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    #16
    What exactly did this client buy from you?

    It appears he sent it via bank transfer, not through PayPal.
     
    Alex - Arvixe, Aug 7, 2014 IP
  17. FPForum

    FPForum Well-Known Member

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    #17
    Were you aware that you can make a partial refund through Paypal? You should have refunded DIRECTLY from the money that was sent through paypal...not any other form. This is a bad one indeed and you could have very well screwed yourself by doing that. I'd contact your bank ASAP and get a hold put on those funds you sent!
     
    FPForum, Aug 7, 2014 IP
  18. Luther78

    Luther78 Greenhorn

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    #18
    New #8 Always use the ''issue refund'' option, and open dispute

     
    Luther78, Aug 10, 2014 IP
  19. xtrem726

    xtrem726 Active Member

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    #19
    I hope your problem can be solved as soon as possible.
     
    xtrem726, Aug 14, 2014 IP