Simply share your bad UPS experiences with us and number them as we go, in the end we'll all have something to enjoy. Please put the number next to the title and bold the entire thing for easier readability like so: #1 Daniel of Beaufort, SC April 21, 2010 I shipped 2 large packages from the UPS store in Tucson AZ to my home in South Carolina. Both were 32 gallon Rubbermaid Storage bins with lock-tight lids. Each was packed tight with bubble wrap, corrugated cardboard, kraft paper and newspaper wadding, as well as a blanket and two sheets for extra padding. BOTH ARRIVED DESTROYED! All our pictures and figurines were totalled, my METAL fire box was smashed, my router and its installation disk (in the original box) were crushed, and my computer and monitor were irreparably damaged. All of our precious and fragile possessions we shipped rather then take with us in the move across country are gone. At first, UPS told me their insurance (I paid extra for) doesnt cover damage. When I found out that was a LIE - they processed my claim and DENIED me because I didnt use UPS packaging. As if their boxes are magically immune to the type of punishment my packages must have recieved to SPLIT OPEN a Rubbermaid bin! Bottom Line: UPS handled my boxes with nothing less than careless brutality! I am appauled by the way UPS has tried to misrepresent their insurance and stonewall their claims process. I am pulling UPS from our shippers list at work, advising my clients not to use them, and I will NEVER use UPS again! Damaged beyond repair: 7 pictures (frames broken, glass shattered and pictures scratched), 3 statuettes, 2 decorated ceramic bowls, 1 router, several CD disks, 1 METAL fire box, 1 1500 computer, and 1 high def 27" flat LCD screen monitor. #2 Jim of Sultan, WA April 16, 2010 I am a professional photographer who orders new equipment from dealers in NY and ship to Washington state. In a previous order I received three very expensive lenses that were packed in their own boxes inside a larger box filled with packing peanuts. When the shipment arrived the outer box was so smashed that the packing peanuts were leaking out and each of the three lenses inside showed damaged to their own boxes. Obviously the sender DID NOT ship these items in this condition and obviously UPS did the damage. The delivery lady made no attempt at an apology of explanation. When I questioned the damage she acted as if there wasn't any and just asked if I wanted to accept or reject the delivery. Since I was leaving in 2 days for a very important photo shoot I felt compelled to accept the delivery. Fortunately for me, the lenses have worked perfectly every since. Last week I ordered a new EXTREMELY expensive lens from my NY retailer and made darn sure it was coming via FED EX, and I ordered some non-breakable items from another NY retailer and chose to ship that one via UPS. The Fed Ex delivery arrived in PERFECT condition. But the UPS box arrived quite smashed with no explanation as to why. I have learned my lesson with UPS and believe they hire gorillas to do all their backroom handling and can reasonably expect to receive every shipment damaged and will NEVER ship anything again via UPS other than soft package items that don't matter how the gorillas handle them.
#3 I Sent some very fragile Wine Bottles via UPS to my cousin in France. He received them shattered. I hate UPS!
#4 cynthia of hamilton, NJ August 25, 2010 I shipped a large item that i sold on ebay ups ground, when the package left it was not broken or ripped, when the buyer received the item it was broken, ups admitted to damaging the item now they do not want to make good for the damage, they are trying to blame my packaging for the damage, and I explained how it was packed when i called for the pick up and the customer service person said it was fine. This will cost me 230.00 that I do not have I am on a fixed income an occasionally I sell things on ebay and this was not even for me it was my sons light and he is on ssd and can not afford to refund the monies, for something we did not do.
I shipped my Laptop to Arizona to my brother and I had it packed at a UPS store, when it got to my brother, it was cracked. But, UPS payed me $500 to replace the parts. SO I am happy.