forummonkeys.com acting very weird to refund requests.

Hey guys, i asked the owner of Forum Monkeys (NetAtom) to give me a refund on a phpbb3 skin i bought (Fusion64), as it did not work fully.

i replied with a professional refund request, explaining why i wanted a full refund, and explaining the problem with the skin.

As you can see, he made a pretty well.. ignorant reply, and i dont think its very professional on his end.
so is it right for him to deny me from purchasing a "Working" skin ever again..., just because i requested a refund on one that wasnt working?

my request was valid, and it followed all the specifications for me to recieve a full refund.

(http://secure.forummonkeys.com/help.php?section=conditions)

 

It's a bit odd to be honest, that guy obviously doesn't care about the image of his company too much if he is sending out those kind of replies. My advice is that if he's going to be like that, why would you even want to go back? Probably a good idea to accept the refund and try and forget him

 

okay then ,
oh while im here do you know anywhere that does good premium phpbb3 themes? as the only one i've found was this one =/

 

Oh dear - that response looks like the reply of a weary man who has had a lot of complaints

 

Have you considered getting one custom made? There are some amazing designers on here that work for low prices. Either way, good luck finding a nice theme.

 

yea, well i dont have a lot of money

and custom designs cost much more than ones ready made.

 

Thats not really an excuse for his reply. He sounds very unprofessional and nonsupporting.
I once had a prob with a hosting company and they said something like being sorry for their lack of service and refund without any hassle.
They just asked me to fill in a survey form.
The monkey admin obviously lacks that quality

 

The admin sounds depressed to me, im thinking someone needs a good holiday, just a question. Do you guys have any "history" cause thats kinda how it comes across.

 

You must feel relive at least he reply and agree to refund you.
Then what you expected?

 

its relieved, and yes i did get what i expected, but making me feel somewhat guilty of asking for it in the first place is wrong and should never happen with something as simple as a refund.

 

Wow that's a pretty rude response

 

any luck with this yet?

 

what kind of reply is that totally irresponsible

 

Hey Craigw, I had very bad experience with that guy(NetAtom) and honestly...he acted like he owns the net. He was very impolite in his answers(in general) and I had hard time dealing with him. So far, I decided not to use their style(Fusion64) and simply buried my money. Unfortunately, he never refunded me
SO PEOPLE, STAY AWAY FROM WWW.FORUMMONKEYS.COM
They simply don't care about their customers!

 

Its good to spread the word about eejits like this

 

Well, as I said...very sour & "don't-care" behavior. I hope I never work with this guy, anymore. This is just a honest opinion about people like him. No personal attacks or whatsoever.

 

As someone perceptive suggested, yes, there is a history that Craig is not revealing and, yes, I am burned out dealing with people like Craig. Making one-sided assumptions only leads to one-sided opinions.

 

I'll make sure to stay clear.

 

The history that Craig is conveniently not revealing is that his first PM to me was asking me to EXCHANGE his skin for another, which, he said, is more suited to his forum.

These are digital products. They cannot be exchanged, as I have no way of knowing if the person really destroyed the old copy. In our ToS, which all customers must agree to, it says this as well, in Legalese.

My initial response to Craig was quite polite, as are all my correspondences. I told him about the policy and that exchanges are not possible.

He then asks for a refund. I reply, again politely, that per our ToS, a refund would also not be possible.

Poor, innocent, Craig, who most of you are 'siding with' for some reason, then digs into my ToS and reads and repeats back the actual policy word for word, which is that ForumMonkeys MIGHT issue a refund if it is due to a defect. A policy I still stand by. I don't want a single bug in my skins and if I find one, I remove it.

So Craig now pours through his skin looking for a bug and I get another PM that he found one. At this point, I already know this guy did an impulse buy and bought Fusion64, after the fact decided he wished he had gotten the other one instead, and now was prepared to do anything to reverse his mistake. He wasn't in the LEAST interested in actually have the bug fixed on his skin, you notice. He just made a mistake buying it and wanted his money back (or the other skin).

"Customers", which is not what I think of dishonest people like Craig, customers like Craig are thankfully rare, but I'm so tired when I do have to deal with them. The thought behind my response to Craig was "This guy is going to take his refund and come back and buy that skin he wanted in the first place, and thereby get his way". But I was just too weary, I didn't want to argue with him, it just wasn't worth it. So that's why I gave him the refund and told him to not return.

And to the guy who said I think I "own the net"... that is the most inane thing I have heard in a long time. I don't think I'm shit. I'm just a blip on your computer screen. I'm sorry you feel lorded over, but if it came from me, it wasn't intentional. There's not a person on this planet that I think I am better than, or that is better than me.

 

So was there a bug or not in the skin?