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Strange Payment Problem. Any advice

Discussion in 'Google AdWords' started by _vlada_, May 8, 2006.

  1. #1
    I received email from adswords in friday stated that they tried to bill me, but
    I had not enough funds on my credit card. That was corect. On saturday I
    went to bank and put money on my account.

    That was not first time that I dont have money ready for automatic transfer
    to Google. Later on saturday I entered information to trigger funds transfer.
    But, after a hour I logged again in adwords account and I again got message
    that they are unable to process my payment. So I entered needed info again.
    After fiew retries I got message that card is rejected. Very strange.

    Next day (sunday) in the morning I called my bank and they checked my
    account. There was stated that Google succesfuly reserved money. But
    my adwords campaigns was still frozen. With a message that they are unable
    to process payment. I send email to google stuff.

    Today I saw no change, so I contacted my bank again. I got number of
    transaction to Google. I received response to my email, without any good
    info. Just copy pasted info from help.

    I send email again with code of transaction. Still waitting. My campaigns are
    frozen. I dont have any satisifed response from google. My money is
    reserved (transfered) to Google.

    Anyone have solution to this problem?
     
    _vlada_, May 8, 2006 IP
    itsme likes this.
  2. Micromag

    Micromag Well-Known Member

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    #2
    I already had problem with double charging with google after a triggering by entering card data again - I noticed that by analysing the bank invoice via Web but the bank automatically canceled the duplicated debit - i could be in trouble if I had no sufficient funds.

    You can also provide more funds to the card as a workaround for now - so your card will have more funds and the bank would solve the double debit automatically and you would have some reserve in your credit for the next period.

    You can check your Adwords invoices history here also:

    https://adwords.google.com/select/ReviewInvoices
     
    Micromag, May 8, 2006 IP
    _vlada_ likes this.
  3. _vlada_

    _vlada_ Peon

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    #3
    Thanks for help. I entered again payment details. They rejected me, again, but
    as in first atempt, reservation of money was successful - I called my bank.

    So, for now Iam double charged, and for Google I still have due to pay.
     
    _vlada_, May 9, 2006 IP
    itsme likes this.