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Website Down for 12 hours | Internal Server Error

Discussion in 'Site & Server Administration' started by gauharjk, Jun 17, 2008.

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  1. #1
    Yesterday I transferred one of my websites to a new server. But its been over 12 hours, and the site is still down.

    My site is now hosted on DreamHost Servers. Should I wait, or should I contact WebSupport?
     
    gauharjk, Jun 17, 2008 IP
    iggysick, guerilla and webwork like this.
  2. it career

    it career Notable Member

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    #2
    Internal server error is definitely a web hosting server's problem so raise a support ticket immediately.
     
    it career, Jun 17, 2008 IP
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  3. torrentman

    torrentman Peon

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    #3
    dreamhost sucks, contact them

    highly recommend you try another host
     
    torrentman, Jun 18, 2008 IP
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  4. olddocks

    olddocks Notable Member

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    #4
    checkout .htaccess file. There must be some errors in it. I had this problem while transferring to another host, and i fixed the problem by disabling a line causing this error!
     
    olddocks, Jun 18, 2008 IP
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  5. Billyb0b

    Billyb0b Peon

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    #5
    Well, if your website is down, It is due to the nameservers or the hosting company, Its normaly the hosting company, They're the only ones you can blame. Just contact them.
     
    Billyb0b, Jun 18, 2008 IP
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  6. xous

    xous Active Member

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    #6
    Hi,

    You need to check the ErrorLog file for the site to accurately determine the cause of the problem. If I am not mistaken dreamhost gives you full access to your site logs so you should be able to view this without contacting support.
     
    xous, Jun 18, 2008 IP
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  7. IwhiC

    IwhiC Peon

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    #7
    an internal server error in most cases is either a permission problem or a bad code in the .htaccess file I would start by checking your .htaccess file.

    Look in your error log and see what it shows,
     
    IwhiC, Jun 18, 2008 IP
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  8. mellow-h

    mellow-h Peon

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    #8
    As far i know Dreamhost uses suphp. That means you can't put any php_flag or php_value type of data inside your .htaccess file. If you have none of them inside, go to your ftp and CHMOD 755 to your all files, folders and subfolders including public_html. That should solve your issue ;)
     
    mellow-h, Jun 18, 2008 IP
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  9. evn7289

    evn7289 Peon

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    #9
    The above post is a good suggestion. It is probably your code rather then the server itself.
     
    evn7289, Jun 18, 2008 IP
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  10. gauharjk

    gauharjk Notable Member

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    #10
    Thanks for the help guys... :) I really appreciate it... :)

    There was an error in the .htaccess file.

    The line was commented out.

    The problem has been solved... :D
     
    gauharjk, Jun 18, 2008 IP
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  11. secureserver1

    secureserver1 Banned

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    #11
    check error logs and file permission.
     
    secureserver1, Jun 19, 2008 IP