Expiration date not moving forward

Discussion in 'Optigold ISP' started by Mark, Jan 11, 2005.

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  1. #1
    On a few of my automatic billing accounts the expiration date is not moving forward. Their credit cards are being properly charged but they continue to show a growing number of days past due along with an unchanging expiration date.

    Any ideas?

    Mark
     
    Mark, Jan 11, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    How many months of time credit are on the invoice(s) being closed?
     
    digitalpoint, Jan 11, 2005 IP
  3. Mark

    Mark Guest

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    #3
    1m, 0d, 0h
     
    Mark, Jan 11, 2005 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    If you open the invoice, does it roll the expiration date backwards?
     
    digitalpoint, Jan 11, 2005 IP
  5. Mark

    Mark Guest

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    #5
    Yes, it rolls back. After experimenting with that I see now that the problem is that for some reason the invoices are not being created each month. This is causing the past due amount to increase and the expiration date not to change. Yet the credit card is being charged. So why wouldn't an invoice be created each month?
     
    Mark, Jan 11, 2005 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Not sure, what is their expiration date and account type? Do they have any open invoices?

    Also, what's their balance due? The balance due should ALWAYS be the sum of all their invoices minus the sum of all their payments.
     
    digitalpoint, Jan 11, 2005 IP