recently i sold couple of products to a person in states. he filed chargebacks with the paypal due to some reason. He won the chargebacks and the money was transferred back to him but today after almost 2 months, I got an issue in my paypal account which says - Counter-claim received from card-issuer The case is being reviewed by Paypal what does this mean ? even if the funds were transferred back to him, why is this back? I already faced huge losses in the first chargeback then what is this now? I am kind of scared ! please help me out following is the status of the dispute : 29-May-2008 PayPal Case under review 29-May-2008 PayPal Counter-claim received from card-issuer 22-May-2008 PayPal No funds transferred from seller's account 22-May-2008 PayPal Chargeback disputed 22-May-2008 PayPal Email sent to seller 22-May-2008 PayPal Case under review 22-May-2008 PayPal Counter-claim received from card-issuer
what can I do to prevent this and save me ? the dispute log says there was already a counter claim before this which was closed by paypal. then why is this?
According to your log no funds were taken from you AND given back to the buyer. I suspect that Paypal froze those funds and took them out of your account to hold until the dispute is resolved. It looks like you disputed the chargeback, PayPal went back to the CC company with your side of the dispute, and now the CC company is coming back to counter-counter claim. From what you posted it seems the dispute is still open and you may still have an option to counter their assertions and get your money back. You will not get penalized twice. Did you miss anything in your posted log?
Hello tobycoke, here are the complete log details : 29-May-2008 PayPal Case under review 29-May-2008 PayPal Counter-claim received from card-issuer 22-May-2008 PayPal No funds transferred from seller's account 22-May-2008 PayPal Chargeback disputed 22-May-2008 PayPal Email sent to seller 22-May-2008 PayPal Case under review 22-May-2008 PayPal Counter-claim received from card-issuer 27-Apr.-2008 PayPal Funds recovered from seller 27-Apr.-2008 PayPal Chargeback disputed 27-Apr.-2008 PayPal Email sent to seller 17-Apr.-2008 PayPal Email sent to seller 17-Apr.-2008 Buyer Chargeback initiated
Hello, This is happening to me on PayPal now and I can't find any information online. What happened in your case? Did you have to pay extra fees? Thank you
This sounds pretty scary. You can call Paypal, ur cc, and the buyer. Best advice would be to just freeze ur cc so paypal cant take funds