1. Advertising
    y u no do it?

    Advertising (learn more)

    Advertise virtually anything here, with CPM banner ads, CPM email ads and CPC contextual links. You can target relevant areas of the site and show ads based on geographical location of the user if you wish.

    Starts at just $1 per CPM or $0.10 per CPC.

CJ Responds to Reporting Delays

Discussion in 'Commission Junction' started by potentmix, Dec 26, 2007.

  1. #1
    Here's the text of an email I received from CJ regarding the current reporting delays:

     
    potentmix, Dec 26, 2007 IP
    Union likes this.
  2. Union

    Union Peon

    Messages:
    276
    Likes Received:
    6
    Best Answers:
    0
    Trophy Points:
    0
    #2
    Thanks for posting this. Should put out a few fires in the minds of our fellow DPers. repped.
     
    Union, Dec 26, 2007 IP
  3. LongHaul

    LongHaul Peon

    Messages:
    670
    Likes Received:
    13
    Best Answers:
    0
    Trophy Points:
    0
    #3
    Riiiiiiight ;)
     
    LongHaul, Dec 26, 2007 IP
  4. swoopster

    swoopster Peon

    Messages:
    37
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #4
    I have worked in the IT industry over 20 years and anytime a production system was down and was going to be down for an unforeseen amount of time, an email or broadcast was sent out to all of the users. Now a days even a posting on the website would have worked.

    This is just a shame. I hope they work on their communication skills.
    :(

    Peace
     
    swoopster, Dec 26, 2007 IP
  5. potentmix

    potentmix Peon

    Messages:
    402
    Likes Received:
    9
    Best Answers:
    0
    Trophy Points:
    0
    #5
    Can a Zebra change it's stripes?
     
    potentmix, Dec 26, 2007 IP
  6. LongHaul

    LongHaul Peon

    Messages:
    670
    Likes Received:
    13
    Best Answers:
    0
    Trophy Points:
    0
    #6
    It's posted right on the front page, http://www.cj.com.
     
    LongHaul, Dec 26, 2007 IP
  7. tvmatt

    tvmatt Peon

    Messages:
    1,076
    Likes Received:
    33
    Best Answers:
    0
    Trophy Points:
    0
    #7
    FYI, advertisers weren't notified of the issues either. The notice wasn't posted on CJ.com until well after the transaction report issues were resolved. There were a full 48 hours without either performance or transaction reports, with no notice or explanation whatsoever from CJ. Yes - it was partially on a weekend - but I'm sure upper management of CJ was well aware of the issue.
     
    tvmatt, Dec 26, 2007 IP
  8. swoopster

    swoopster Peon

    Messages:
    37
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    0
    #8
    Funny, CJ now has some verbiage on the front page about the problems. I swear this was not there when I posted my first comment.

    All good though. I now feel that CJ is a professional company. :)
     
    swoopster, Dec 27, 2007 IP
  9. grwolz

    grwolz Guest

    Messages:
    212
    Likes Received:
    4
    Best Answers:
    0
    Trophy Points:
    0
    #9
    Strange.. I am still making money though, Yesterday I had a sale. It snot in any reports but the money is in my total.

    Are we assuming that money made yesterday could have been posted that day even though it was earned a few days ago? Or that their system is catching up.. ive yet to figure this out. I just had a major ppc campaign end and the results were horrible I am hoping that they will post at a later date.
     
    grwolz, Dec 27, 2007 IP
  10. vinner

    vinner Peon

    Messages:
    140
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    0
    #10
    anyway thanks.
     
    vinner, Dec 27, 2007 IP
  11. potentmix

    potentmix Peon

    Messages:
    402
    Likes Received:
    9
    Best Answers:
    0
    Trophy Points:
    0
    #11
    Looks like performance reports are now caught up through the 24th.
     
    potentmix, Dec 29, 2007 IP
  12. LongHaul

    LongHaul Peon

    Messages:
    670
    Likes Received:
    13
    Best Answers:
    0
    Trophy Points:
    0
    #12
    Mine are caught up through the 26th as of today
     
    LongHaul, Dec 29, 2007 IP
  13. zeropaid

    zeropaid Well-Known Member

    Messages:
    472
    Likes Received:
    24
    Best Answers:
    0
    Trophy Points:
    153
    #13
    mine are all caught up to today now
     
    zeropaid, Dec 30, 2007 IP
  14. tvmatt

    tvmatt Peon

    Messages:
    1,076
    Likes Received:
    33
    Best Answers:
    0
    Trophy Points:
    0
    #14
    Mine are caught up, but amounts don't match amounts in the transaction reports (probably due to caching in the system?).
     
    tvmatt, Dec 30, 2007 IP
  15. JesterMagic

    JesterMagic Peon

    Messages:
    179
    Likes Received:
    2
    Best Answers:
    0
    Trophy Points:
    0
    #15
    My clicks seem to have caught up now but I don't think my sales have.

    CJ could of handled this a bit better. As mentioned previous they took over 48 hours to post an Alert about this problem. I realize it is Christmas and all but how hard is it too put up an Alert. I am use to reporting being delayed 1 or 2 days but after 3 I was getting worried it was something on my end
     
    JesterMagic, Dec 31, 2007 IP