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PayPal Problem - No Confirmations

Discussion in 'PayPal' started by hsaleem, Sep 1, 2007.

  1. #1
    For the last few days, I was not receiving emails for the new payments I was making and also the new subscriptions.

    Today, I found out that I am not being charged for the subscriptions that were due today. I checked the status on PayPal and they are active

    I am totally confused about it all. Has anyone else experienced the same? or Is there anything that you can suggest me?
     
    hsaleem, Sep 1, 2007 IP
  2. Awareness

    Awareness Banned

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    #2
    i have also faced this problem in the past but it usually gets sorted out within 2 to 3 days time and i got confirmaion all in the same hr of time.
     
    Awareness, Sep 1, 2007 IP
  3. hsaleem

    hsaleem Rocket!

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    #3
    Did you get the confirmation of the previous transactions as well?
     
    hsaleem, Sep 1, 2007 IP
  4. Awareness

    Awareness Banned

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    #4
    yes i recieved all the confirmation previous also
     
    Awareness, Sep 1, 2007 IP
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  5. amitpatel_3001

    amitpatel_3001 Results Follow Patience

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    #5
    Just give them a phone call and ask the representative to look into this, let me know if you need their phone number.
     
    amitpatel_3001, Sep 1, 2007 IP
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  6. Tearabite

    Tearabite Prominent Member

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    #6
    I have not received any subscription payments for the last 3 days. I called Paypal, and after waiting on hold for 25 minutes was finally able to speak with some guy that hardly spoke English. I'm not really sure if he understood what I was saying, but he said that due to some system errors or updates subscription payments were not being applied, and that once the update(s) was done (in a few days?) all past payments would be applied..
     
    Tearabite, Sep 1, 2007 IP
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  7. hsaleem

    hsaleem Rocket!

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    #7
    That is sick. I had sent them an email about it and they sent me an email on how can I check my subscriptions if they are active or cancelled.

    There was no need for that sort of information when I had already mentioned that my subscriptions are active in PayPal but I am not being charged.

    No idea how to deal with it.
     
    hsaleem, Sep 2, 2007 IP
  8. humm

    humm बहादुर बच्चा

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    #8
    Haxan buddy, I am facing the same issue too. I think this is got to do with the recent upgrade that paypal had.

    I am sure it should be temporary and be sorted out soon. I am expecting things normal after atleast a week, lets see fingers crossed. ;)
     
    humm, Sep 2, 2007 IP
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  9. hsaleem

    hsaleem Rocket!

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    #9
    Thank you so much humm. I just came up with this
    http://www.techcrunch.com/2007/09/02/paypal-subscription-payment-service-down/
     
    hsaleem, Sep 2, 2007 IP
  10. humm

    humm बहादुर बच्चा

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    #10
    humm, Sep 2, 2007 IP
  11. sundaybrew

    sundaybrew Numerati

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    #11
    sundaybrew, Sep 2, 2007 IP
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  12. humm

    humm बहादुर बच्चा

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    #12
    humm, Sep 2, 2007 IP
  13. Tearabite

    Tearabite Prominent Member

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    #13
    i just got 4 subscription payments.. looks like they're working on it..
     
    Tearabite, Sep 2, 2007 IP
  14. nlangloi

    nlangloi Peon

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    #14
    While it appears that Paypal has started fixing some of the subscription issues such as late payments, today I logged in to my account and saw that ALL of my active subscriptions had been cancelled. Every single one. I did not do it and am guessing it is part of this whole debacle. Has anyone else had this happen and/or have you heard any news about if Paypal is going to fix it?
     
    nlangloi, Sep 2, 2007 IP
  15. hsaleem

    hsaleem Rocket!

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    #15
    I still have problems since they have been updating. I don't get confirmation emails for payments I make and subscriptions I signup for. Anyone else?
     
    hsaleem, Oct 9, 2007 IP
  16. Tearabite

    Tearabite Prominent Member

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    #16
    nope..
    it's been working fine for me since they fixed everything last month..
     
    Tearabite, Oct 9, 2007 IP
  17. hsaleem

    hsaleem Rocket!

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    #17
    I have sent a lot of emails to the lousy support of the most stupid service that everyone uses. Normally, they sent automated emails or "copy-paste" emails but I have finally got a Human to answer me.

    --
    Hello, my name is Michael and I will be happy to assist you with your
    question regarding email notification.

    If you find that you are not receiving some of your emails we ask that you
    do not only rely on the automated payment notifications to alert you when a
    payment has been made. Email is not 100% reliable regardless whether or not
    the preferences are enabled.

    Any payment that has been made to or from your account will appear in your
    PayPal Account Overview and History as a transaction line. You will find a
    'Details' link in the status column to the right of the buyer's or seller's
    name or email address. By clicking 'Details' you will be able to view all
    of the details that would have appeared in your email.

    There are many factors that may cause an email to be delayed or not
    delivered at all, including heavy email loads, configuration errors and
    domain errors. If a seller has multiple email addresses, the notification
    may be sent to an email address other than that designated as the primary
    address. Sellers need to view their history logs on a regular basis to keep
    track of all their orders and payments. Buyers will receive their
    notification to the email address they used to send the payment with.
     
    hsaleem, Oct 10, 2007 IP
  18. humm

    humm बहादुर बच्चा

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    #18
    I feel haxan there is a problem with your email service provider. The confirmations are working fine for many. Check your spam-protection levels or check if your server email is working properly.
     
    humm, Oct 10, 2007 IP
  19. hsaleem

    hsaleem Rocket!

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    #19
    If that is the case, why am I receiving the notifications of payments being received and the old subscriptions that are being paid off? Why is it that I don't get emails when I pay? or signup for new subscriptions?
     
    hsaleem, Oct 10, 2007 IP
  20. deluxdon

    deluxdon Catch Me If You Can...!!!™ Staff

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    #20
    I am getting payment confirmation and other subscription email from paypal immediately at my email address.
     
    deluxdon, Oct 10, 2007 IP