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tonerboss.com spamming directory again!

Discussion in 'Directories' started by xc06, Jun 29, 2007.

  1. SilkySmooth

    SilkySmooth Well-Known Member

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    #21
    jm, I think he just means everyone is targetting me today :mad: I am now on the list of the spamsters :eek:
     
    SilkySmooth, Aug 17, 2007 IP
  2. jmort732

    jmort732 Peon

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    #22
    ahhhhhhh, thanks.
    I am out of the loop, I haven't had a chance to hang out around here lately.

    Well, heres to hoping the spammers move on . *Cheers*
     
    jmort732, Aug 17, 2007 IP
  3. tonerboss

    tonerboss Peon

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    #23
    Dear All,

    My name is James Hsieh, I am the marketing director at Tonerboss. My staff has recently informed me of refunds from directories we are submitted our information to. After reading articles posted on this web site, I realized that our company have been misunderstood as scammers.

    I am not quite certain how we came about having such reputation, however, if we have accidently conducted some wrong doings in the past for link building that resulted in the misunderstanding, please contact me directly, I will personnaly investigate all matters and resolve the issues with you.

    Please feel free to contact me at james.hsieh@tonerboss.com. Thank you.
     
    tonerboss, Aug 17, 2007 IP
  4. tonerboss

    tonerboss Peon

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    #24
    Dear All,

    After reading the messages posted in “Directories Chargebacks - Tonerboss . com “ section in more detail, it seems like our accounting department might have mistakenly charged back on certain directories that our link building team has submitted our information to. This is probably a result of miscommunication between our accounting department and our marketing department.

    I would like to set thing right for directories we have submitted to but accidentally charged back onto. If you have encountered such situation with us, please email me the name of your web site and the paypal id that we have used in the past to pay you. I will have my accounting team investigate the issue and reimburse you for the lost you have encountered.

    On behalf of Tonerboss, I sincerely apologize for the trouble we have cost on those chargebacked individuals.

    You can email your information to james.hsieh@tonerboss.com. Thank you.


    Sincerely,

    James Hsieh
     
    tonerboss, Aug 17, 2007 IP
  5. malcolm1

    malcolm1 Prominent Member

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    #25
    Well done...

    Their are many that will be contacting you im sure...:)

    Atleast you gave an explanation as to the "mystery" behind this issue and are providing a solution...

    I would just make sure your accounting department and Your marketing department get it right this time as im sure you dont want to be reading
    anymore of these threads in the google search results. ;)

    thx
    malcolm
     
    malcolm1, Aug 17, 2007 IP
  6. shifttheworld

    shifttheworld Peon

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    #26
    List of reasons for a chargeback:
    # Card holder requests a copy of the transaction receipt.
    # Card holder did not authorize the transaction.
    # Non-matching account number.
    # Transaction was processed more than once.
    # Transaction receipt was not imprinted.
    # Refund not processed.
    # No authorization.
    # Customer never received merchandise/services.
    # Card not used within valid expiration date.
    # Services not rendered.
    # Error in transaction amount.
    # Transaction receipt is incorrect, incomplete, or illegible.
    # Transaction processed for incorrect amount.
    # Product different from what was described or promised.
    # Counterfeit transaction.
    # Transaction not processed within Visa or MasterCard time frames.
    # Failure to obtain card-holder signature.
    # Signature on the card was blank.
    # Signature on receipt different from card.
    # Card-holder never authorized transaction.
    # Card-holder claims merchant changed transaction amount without permission.
    # Merchant knowingly participated in a fraudulent transaction.
    # Incorrect Transaction Date.
    # Card-holder claims invalid mail or telephone order transaction.
    # Card-holder was denied ability to return item.
    # Transaction was not canceled successfully.
    # Card-holder not satisfied with quality of product or services.
    # Debit-cardholder's bank initially approves a transaction, but subsequently returns the charge due to non-sufficient funds, an account closure, or the bank "locking" the card due to a subsequent unauthorized use, loss or theft of the card, or multiple unsuccessful attempts to use it at an ATM.

    So I don't think the guy must be fraudulently for the event.Maybe we should learn from the list.
     
    shifttheworld, Nov 18, 2007 IP
  7. mywebsearches

    mywebsearches Peon

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    #27
    Who are you, btw?
     
    mywebsearches, Nov 18, 2007 IP
  8. shifttheworld

    shifttheworld Peon

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    #28
    I want to know what happened next?Did Tonerboss.com pay for the chargebacked guys?
     
    shifttheworld, Nov 18, 2007 IP
  9. tonerboss

    tonerboss Peon

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    #29
    Hello Everyone,

    Tonerboss has been trying to correct the accidentally chargeback situation we have created a few months back. Many of the charge back situation have been addressed and payment was reissued to the directory web sites.

    Updates to the many of the charge back situation can be seen at the following post in the Digital Point Forum.

    http://forums.digitalpoint.com/showthread.php?t=297549&highlight=tonerboss&page=4

    Please feel free to contact me directly if you have experienced similar issue with Tonerboss and we have not had a chance to resolve the issue with you.

    Best regards,

    James
     
    tonerboss, Nov 18, 2007 IP