I’m interested in how small web agencies, freelancers and digital businesses manage client websites after the initial build is finished. The website build itself is usually fairly well organised as a project, but the ongoing side can end up spread across a lot of places: project management tools shared inboxes spreadsheets uptime monitoring password managers billing/accounting systems Slack/Teams client notes in documents or emails For anyone managing multiple client websites, how do you keep track of things like support requests, renewals, hosting/domain reminders, uptime issues, client notes, maintenance agreements and ad hoc work? Do you prefer using separate specialist tools for each area, or have you found that a more centralised setup works better? I’m mainly interested in whether centralising this actually saves admin time, or whether it just becomes another system to manage.
One thing I probably should have added is that I’m also interested in the cost side of this. Separate tools can look inexpensive individually, but once you add up project management, uptime monitoring, support/helpdesk, password storage, reporting, renewal tracking and file storage, the monthly cost can creep up. Then there is the admin cost of jumping between them and trying to keep a clear view of each client/site. I’ve been looking at platforms that try to centralise more of this. One example is: https://over.site/ It seems to be aimed at giving agencies one place for client sites, support, renewals, monitoring, reporting and general visibility. Has anyone tried this type of centralised setup in practice, or do you think separate specialist tools are still better?