How to Remove Bad Reviews from Google

Also can anyone tell me how to add reviews in YELP?

 

Good Review won't teach you much a bad review will.After having spent a decade in online marketing there are few things i have learnt,
1)Thousand good Things you have done won't give you enough reviews (say none) but there are chances that one mistake by you can get a bad review.
2)Good reviews are as good as Fake reviews,no more a customer reads them unless you are a food joint.
3)It is better to ignore what has already been done and work on retaining your customer with good services,if you know the customer who gave you bad reviews you should get in touch with them and promise to offer a better services next time (offering discount does work) and ask them to review them again.
Not every mean comment or cruel act deserves to be noticed

 

But . Its impact on business. People gave reviews on email so that we can post in those profile.

 

I don't think that's even allowed. You'd need good reviews to counter your bad reviews.

 

Deleting comments are not allowed as far as I know. As a workaround, create more positive reviews to push the bad reviews to a different page.

 

ORM Expert - Online Reputation Management Expert

 

You know... the average customer raises a red flag at a company with 100% positive feedback rather than a company with negative feedback if they are handled appropriately. Instead of trying to get a bad review deleted you should have a game plan in how you handle the customers complaint. I believe Google allows the company to post a response. Instead of sending out a "i didn't do anything wrong" banter you should think of how to address the customers concern and FIX IT. Resolved negative reviews are more powerful to a consumer than a million "omg the best!!!" comments.

 

Create a second page.

 

There are different opinions here whether it's possible to remove bad reviews or not. What you should focus on, if you're sure that you provide good products and services, is to counter the reviews. Give your side of the story. It gives more credibility to your business. Also, there is this classic problem to get the good reviews. People who are satisfied will not necessarily go to Google and write how good your product was. But an unsatisfied customer will instantly go to Google and write about his/her negative experiences. To get those satisfied customers to leave a good review, you should send an email on the first or second day of the purchase. Then they will have a fresh experience of your product, but this will also make them more likely to leave a positive review.

Hope this clears things up.

 

You can't just delete reviews. They are called reviews for a reason and since its Google... reviews should be credible. However, bad reviews hinder a lot of opportunities for you. First, speculate on what would go wrong (don't let your ego tell you that its just envy). Then send a personal message to those who left that review and ask them very warmly why they weren't satisfied and what you could do to change that (basic customer service mechanics-you can read more by just searching on Google). If they respond to you (there is a big chance they won't) BINGO it is in your hands to try and reverse the whole bad atmosphere between them and your business. If they don't, comment publicly that you are really sorry and ask for their feedback. Of course what I've described is not that easy but bearing the fact that you now have some real feedback (and not just a negative review) you can become better and finally outnumber the bad reviews with reviews from happy customers that enjoy doing business with you! Plus a great lesson learned

 

1. Contact the website owner and ask them directly. For example, you can ask a blogger to remove their post. If you can explain why they should remove it, they may reconsider their stance on your company.
2. Contact Google to remove sites that violate their policies. For example, publishing sensitive financial or personal information is against Google policies. Anything that can be used to commit fraud is not allowed. Offensive images or videos are also a violation. If you notice negative content that violates any of these policies, contact Google and ask for it to be removed. Bear in mind, the page will still exist, it just won't appear in Google results anymore.
3. Finally, there are cases where negative content may be unlawful, in which case you can take legal action. For example, online defamation, discrimination, copyright infringement, and other illegal content can be removed. This is risky territory, however. It could end up costing you thousands in legal fees and could even draw more attention to the negativity you were trying to remove in the first place. Consider the weight and the risks of taking legal action before you do so.

 

Here's a good tip from me good old grandad...

Never get a bad review in the first place, the customer is ALWAYS right!

 

I imagine the best way to "remove" bad reviews, is not to earn them in the first place. If you're getting a lot of bad reviews for a service that you offer, then you may want to reassess how you are doing what you do. Improve the quality of your work, work a bit harder to match the needs of your customers, and you'll earn less reviews.

And when you earn fewer bad reviews, you won't have to worry about removing them from Google.

 

You're making a good point here. Of course it's important to not earn the bad reviews in the first place. However some competitors undertake a malicious practice by writing fake reviews with the intent to destroy the reputation of your business. What do you think that one should do in a situation like this?

 

To be honest, there really isn't anything a business can do here. Businesses cannot control the reviews that other people leave on other websites. It is sad and deeply unfortunate that malicious competitors might choose to do this. They are wrong, and they always will be. However, consider this, how cheap and desperate does a competitor have to be to resort to fraud just to make THEMSELVES look better.

When and if malicious competitor reviews become an issue for a business, the best thing for that business to do is to ignor those reviews. Reviews are reviews. Focus on your business and what you can control -- the quality of your product or service, your customer service, your marketing, how people perceive the things that YOU can control. The odds are strong that if a potential customer reads a terrible fake review from a desperate competitor, they'll also visit your website out of curiosity. We humans are curious people.... this is how we are wired. Take that opportunity -- use that curious "is this bad review really accurate" customer visit -- to impress that customer. Use their visit to prove the fake review wrong.

There's nothing that kills a fake review more than a curious visit to your website that proves just how wrong that fake review really was. Focus on what you can control. YOU can control the TRUTH behind a fake review. Fake reviews can't handle the truth.

 

Rather than ignoring a fake review, I think that a company should report the review. It's not certain that any action will be taken by Google, Facebook or another review provider but then you have at least made efforts to solve the issue. Also I think that you should reply and explain that the person that made the fake review was not actually a customer. I think it's important to be active and reply to reviews. Not only on "fake" reviews but also on other reviews. This will give people a good impression of you.

 

There is a link to request a bad review be removed. They will not remove it if is on topic. Just reply to it in a professional manner. Get more reviews that are positive. A lot of people know how to tell if you have a good operation.

 

In my experience there is no need to remove bad reviews in Google's search results but instead make a legit review/s from your regular customers in which they will share their great experience with your brand.

 

The problem with reviews is that people are more likely to make a review when they get poor service than when they get good service. So what do you advice businesses to do so the people who are satisfied leave a review?