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2 Times Payment taken from my card

Discussion in 'Support & Feedback' started by RECEP, Jul 8, 2015.

  1. #1
    RECEP, Jul 8, 2015 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    It's nothing on our end (we aren't able to pull money on request). But if you go into your PayPal account, it should be able to tell you what the transactions are for. If you can get the transaction ID for them (or just give me your PayPal email), I could probably find it within our PayPal account to assist.
     
    digitalpoint, Jul 8, 2015 IP
  3. RECEP

    RECEP Well-Known Member

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    #3
    my paypal is : pls remove it after u solve the issue..
     
    RECEP, Jul 8, 2015 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    I don't see anything out of the ordinary with transactions related to that email... this is what I show from within PayPal:

    upload_2015-7-8_17-34-49.png
    upload_2015-7-8_17-34-1.png

    Do you show anything in your PayPal that differs from that?

    Not sure what the original screenshots are from, but looks like maybe a 3rd party app... Is it possible that the 07-05-2015 is actually May 7 and the 03-07-2015 one is March 7?

    Is it possible PayPal charged you way late for the normal transactions for some reason? Like if you look at your credit card statement since April, do you see more than 3 *total* across all the months?
     
    digitalpoint, Jul 8, 2015 IP
  5. RECEP

    RECEP Well-Known Member

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    #5
    That is not a 3rd party application. thats sms, when u make an internet shopping bank is sending u an information sms that u made a trade in internet. thats it, information message after some1 taking mooney from ur cards.

    as you see the dates in my screenshot there are 2 money transactions in 3 days. 02/07/2015 and 05/07/2015 . I will also ask my bank about it. but l wanted to ask u first cos its hard to find those small amounts between 100 s of other transactions.
    regards.
     
    RECEP, Jul 9, 2015 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    Yep... I'd ask the bank. Definitely nothing on our end or anything we can see in PayPal beyond the transactions I posted.
     
    digitalpoint, Jul 10, 2015 IP
  7. RECEP

    RECEP Well-Known Member

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    #7
    Problem solved, issue was cos of idiot bank's mistakenly taken sms messages.
    They said they sent sms about a months old money transfer.
    Sorry for the accusing.
    regards
     
    RECEP, Jul 13, 2015 IP
    digitalpoint likes this.