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nameserver change = Domain issues

Discussion in 'Site & Server Administration' started by The_Dsigner8205, May 31, 2014.

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  1. #1
    My company just switched hosting services and we swapped over the nameservers for the new company and of course I expected a wait of several hours before our main domain would transfer over. We are now 12 hrs later and when I type in our main domain without the WWW e.g "example.com = Access to site" while "www.example.com = Page not found error"

    Never had this happen to me before. Any ideas?
     
    The_Dsigner8205, May 31, 2014 IP
  2. RHS-Chris

    RHS-Chris Well-Known Member

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    #2
    Hello there,

    The "www" A record sometimes takes longer to propagate, which could be why you are seeing a difference. If you ping both the www and non-www version, odds are you will see them going to different IP's. Only thing you can do wait it out if this is the case.

    Regards,
    Chris
     
    RHS-Chris, May 31, 2014 IP
  3. The_Dsigner8205

    The_Dsigner8205 Peon

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    #3
    should i have both A records for non-www and www

    like
    www.example.com=ip192.xxx.xxx.xx and exmaple.com=192.xxx.xxx.xx?
     
    The_Dsigner8205, May 31, 2014 IP
  4. RHS-Chris

    RHS-Chris Well-Known Member

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    #4
    Hi there,

    Your www "A" record should point back to your main domain, you can also use a cname if you wish:

    www | ttl | IN | A | example.com.
www | ttl | IN | CNAME | example.com.
    Code (markup):
    Chris
     
    RHS-Chris, Jun 1, 2014 IP
  5. jeffatrackaid

    jeffatrackaid Active Member

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    #5
    Make sure your new company properly configured your hosting for both www and non-www versions of the domain. Then use a tool like www.intodns.com to check your DNS.
     
    jeffatrackaid, Jun 2, 2014 IP