Why is it so hard to contact Google ?

A friend of mine who worked at Google said the lack of customer service is strictly a staffing issue.

 

They are insanely hard to contact as there are no public telephone numbers to call for assistance and every email gets an auto generated response. I'd prefer a telephone number than email support - so if somebody can help with a phone number - I'd sincerely appreciate it.

 

Google does not want to speak to people who do not spend money a lot of money with them. And advice given by Google employees or contractors (Adwords especially) is poor and offered only to give them more profits. Google is poaching Adwords clients from SEO companies too.

It should not be difficult for everyone to see that Google only cares for money. Offering support to everyone would cause their profits to drop, and they can't have that.

 

And how much money are you paying Google in expectation of that service from them?

 

I think that the bigger the company the better the service. Their customer service should be excellent.

 

Too big to handle so many people.
You find great answers in Google support forums, you need personal assistant for what?

 

Because of something called scale.

It doesn't scale well to offer support to Google users. Got an issue with Gmail being down? Imagine how many support tickets would be open if that happened. Grandma can't figure out how to use bold in email? Imagine trying to walk her through that via phone support.

Google deals with trillions of pages, millions of users and it wouldn't be cost effective to offer support.

 

Google is terrible and they don't care about us, when we are the ones that keep Google running.

 

They have the best support for clients ever. You can call them anytime... if you are a client.

 

Look, Google have money, but they don't want to spend money for more people. People can find answer for any issue on forums (like DigitalPoint).

 

I've given up contacting Google a long time ago lol

 

Like everyone has said, G is an enormous worldwide company and as such:

1. They don't care about those using their free services as that does not improve their bottom line directly (you can contact them easily if you are spending money running Adwords)
2. They have provided a ton of tutorials online for self-support, plus they have the community where you can ask questions and likely get answers from snotty moderators
3. If they did offer open support contact information, they would be beyond flooded with calls and emails asking repetitive questions that probably can be answered with some reading of their tutorials
4. They don't have to be nice and accommodating, they're Google (their mentality, not mine)

 

HI
Because they have now over loaded and 60% to 80% web world target Google that's why

 

Unfortunately unless you are a large organisation that brings decent revenue to Google you'll not get a look in. It's poor business practice but I guess they have a lot of people emailing them.

 

Call in for Adwords support under "payment" they will answer pretty fast and direct you on how to give them money.

 

Care to explain why they its poor business practice? In your business to you provide support to non-paying "customers"? Do you know of any other business that provides customer support or service to non-paying "customers"? Why, then do you expect Google to do it?

 

Because they'll probably get alot of shit

 

Google already has a very detailed automated support system for most of the common problems. For more intricate ones there is huge pool of good people who answer queries on Google product forums. Imagine how many people use Google and what woudl happen if every other person threw in an email !!

 

They don't care because they know we'll still use them. I'm just too used to Google to switch to something else just like that.

 

My advice, you do not despair. keep trying to contact Google with respect to the issue you are currently facing. and do not forget to pray to God, because everything is in God.