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Advices for Digital Good Sellers Against Chargebacks

Discussion in 'Payment Processing' started by g0kh4n, May 1, 2013.

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  1. #1
    Hello, I'm selling digital goods for 4 months and accepting payments only via paypal. I got 3 chargebacks so far, the last one was today and I'm getting demoralized day by day.

    I have several questions:

    1 - Is there any way to prevent credit card payments on paypal? I would like to accept payments only from funds.
    2 - Anyone uses SMS verification? Is it expensive for small business?
    3 - Which payment methods do you advice for digital goods? I don't care about fees because I lost 45$ today. 25$ buyer stole, 20$ paypal stole (chargeback fee)
    4 - Any ideas?
     
    g0kh4n, May 1, 2013 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    At the very least, you could verify the IP address of the buyer matches the country that their PayPal account is registered to.
     
    digitalpoint, May 1, 2013 IP
  3. g0kh4n

    g0kh4n Greenhorn

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    #3
    How can I do this? I can see customer's IP but how can I match?
     
    g0kh4n, May 2, 2013 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    You would need to hire a programmer to do it if you can't.
     
    digitalpoint, May 2, 2013 IP
  5. jessica.lee

    jessica.lee Greenhorn

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    #5
    Actually, verifying the IP address is just one of the ways to detect fraud. Visa has a whole list of tips - I think there are 12.
     
    jessica.lee, Jul 11, 2013 IP
    ryan_uk likes this.
  6. Jamendo

    Jamendo Banned

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    #6
    You should check the review first of the buyer and then sell to them and another thing is you should send the bill to them on paypal and you should add terms and condition of received product as per specification and then producce paypal that bill in case of dispute
     
    Jamendo, Jul 15, 2013 IP
    iitstudent likes this.