Registrar won't activate my Domain!

I have another domain registered there few months back, but after 14 days they haven't activated my new .com domain yet and they don't answer support tickets!
what should I do?

 

Where is there? Have you tried calling them if they aren't answering your support tickets?

 

See if the domain name is still available to register, preferably with an actual registrar rather than a reseller for one. Also, find out if the form of payment has already been charged.

 

I haven't phone called them yet, I will now,
the latter domain is available for register in other registrars! (register.com)
and yes the form of payment says PAID!

and I don't know If I should name the registrar or not but registrar is orioncities.com

 

14 days is ample time for them to approve or reject your order.

try to register it with namecheap.com (they are pretty good for everything except for .com.au) and then with your current company, try to get a refund as they havent done their job.

 

I thought as much. Orioncities seems to be a reseller for the actual registrar, eNom.

Do what matt_62 suggested.

 

A lot of times the actual registrar (eNom in this case as defined by David) are responsible for the behavior of their resellers. You may look into filing a complaint directly with ICANN http://www.icann.org/en/resources/compliance/complaints.

 

this is eNom reply to my complaint:

I don't understand a bit! the date they provided isn't consistent with any of my domain!
so Which section of ICANN is consistent with my case here?

 

If the domain name is still available then register it yourself at a reliable registrar. That is the first and most important thing to do. If someone were to register the domain name in the meantime, you would lose it and have no right or claim to get it back - even if your current registrar shows you paid for it. Second, if your credit card or Paypal has been charged for the domain then contact them and dispute the charge.

Stop wasting time filing a useless complaint - that does not solve your problem.

If you did not lose any money and are able to register the domain name elsewhere then your problem is solved and move on with your life. (you probably want to move your other domain from this shitty registrar to a more reliable one)

 

Thank you Browntwn, You are right, I'm wasting my time. I'll do what you said.