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Can I decide to stop supporting and/or refund a bad user?

Discussion in 'General Business' started by aab1, Mar 8, 2013.

  1. #1
    I have a user that bought a product (computer software) from me in 2004, a few days ago he started saying he's having a problem but he explains the problem very vaguely in a way that can't be understood, and he can't even tell me what product he's using.

    Even though I replied in under 24 hours to all questions, he now said he reported me to eBay because it's unacceptable that the unknown problem with the unknown product isn't resolved after 4 days.

    I think that's as absurd as if he bought something at an electronic store and then goes back to the store 9 years later and says "I bought something here 9 years ago, I don't remember what it was but it doesn't work anymore, so I'm calling the police".

    I find this quite unbelievable especially since the sale was 9 years ago. Firstly will eBay even care about this considering I have 100% positive feedback? Secondly I hate dealing with people like this, can I simply decide to stop supporting him or is that illegal because the product ad said the product offers lifetime support? What if I also find and refund his original purchase, then can I stop supporting him?

    Thanks
     
    aab1, Mar 8, 2013 IP
  2. seogawd

    seogawd Active Member

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    #2
    9 years???? what the heck man! I think my next reply to him would be something like "go away, you should be thankful that I sold you the only software on earth that worked good for 9 years". "Congratulations"

    I doubt ebay will stand behind him unless you sold it with a lifetime warranty or something
     
    seogawd, Mar 8, 2013 IP
  3. JerrickYeoh

    JerrickYeoh Active Member

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    #3
    Ebay still give the right for the users to give feedback not matter how longs ago. People who look on the review will interpret themselves about it .
    With the terms that you write for the lifetime support then they have the right get back to you anytime after they purchase with you .
    You can refund him and stop supporting him if he agree with you .
     
    JerrickYeoh, Mar 11, 2013 IP
  4. aab1

    aab1 Member Affiliate Manager

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    #4
    He ended up figuring out the issue, resolving it and apologizing.

    Thanks
     
    aab1, Mar 12, 2013 IP