Whats wrong with my website 403 error

Hey guys,

My website has been down for most of the day and i keep getting this on my browser.
"Forbidden
You don't have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."

So i logged into my cpanel then looked at my file manager and i could not access public_html. I even tried to change the permissions but that wouldnt work due to insufficient permissions (even though i am the admin).

Could this be a server issue? I have send a support ticket to my hosting provider but I have not yet received a reply.

What could be the problem?

Thank you for your reply my website is www.edenevox.com

 

It's definitely a permission issue, as stated in that error message. The real question is permission for which folder/file?
As account owner you should be able to change permission for public_html . I believe that by default public_html has 750 permission.

Additionally it could be a file/folder ownership issue as well. public_html folder should be owned by user.nobody (in the case apache runs as nobody user, which is a default setting on whm/cpanel server).

 

thanks for your reply it was a permission problem, my bad really i was trying to do it through filezilla however i done it through cpanel to make it work after noticing that the permissions were on 000, also thank you for the chmod 750 tip i almost used 755