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Host Surf UK Hacked

Discussion in 'Web Hosting' started by Moonlight Cat, Jun 2, 2012.

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  1. #1
    Host Surf UK hacked more than 10 hours.
    At Host Surf UK Facebook page and Twitter - no reaction.
    Live Support - offline!

    I think this hosting have Very Lazy Staff.

    Hey! Host Surf UK! Wake UP!!!!!!

    p.s. sorry for my bad English.

    http://forum.hostsurfuk.com/
     
    Moonlight Cat, Jun 2, 2012 IP
  2. Moonlight Cat

    Moonlight Cat Well-Known Member

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    #2
    I have several sites at Host Surf UK Hosting, but i think i remove it to another hosting as soon as possible. This hosting is one big problem.
    Two months ago i pay them monthly payment, but they missing my payment and switch off my account. After day or two,
    after my tickets, they find my payment and switch on my account again, but my sites lost they positions at search engines.

    And today. All sites from this hosting down from morning. But i think nobody from Host Surf know about this. No e-mail,
    no twitter, no news at Host Surf Facebook page.
     
    Moonlight Cat, Jun 2, 2012 IP
  3. Moonlight Cat

    Moonlight Cat Well-Known Member

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    #3
    More than 72 hrs, hosting don't work.
     
    Moonlight Cat, Jun 4, 2012 IP
  4. om3

    om3 Member

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    #4
    It's time to search for new webhosting service provider ;)
    Just check for the reviews of your preferred webhost before you pay them.
     
    om3, Jun 4, 2012 IP
  5. Moonlight Cat

    Moonlight Cat Well-Known Member

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    #5
    I think you right.
     
    Moonlight Cat, Jun 4, 2012 IP
  6. Dj.c

    Dj.c Peon

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    #6
    Well, in this cases you may consider to ask for refund and move to a new provider to ease your pain.
     
    Dj.c, Jun 4, 2012 IP
  7. Renatus

    Renatus Member

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    #7
    My hacked account on Host Surf UK are being restored and I am starting to see my sites returning as normal online while their work is in progress.
     
    Renatus, Jun 5, 2012 IP
    sunilmamo likes this.
  8. Moonlight Cat

    Moonlight Cat Well-Known Member

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    #8
    I have 4 sites on Host Surf UK. 2 of them yesterday restored. 2 redirect to Host Surf UK technical pages.
    "Live Surrport 24/7" always offline. One of my site at Host Surf UK lost good search engines position during this
    days. I remove to another hosting.
     
    Moonlight Cat, Jun 6, 2012 IP
  9. tentwenty

    tentwenty Well-Known Member

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    #9
    Hi Guys,

    Sorry for the lack of response on the Digital Point forums relating to our recent hack. We rarely monitor other forums for client issues.

    More information can be found here: http://forum.hostsurfuk.com/topic/879-recent-downtime-server1/

    If you are still facing problems please do open a ticket and PM me your ticket ID.

    When things like this happen we have to work together as a team. We understand customers are angry (just as much as we are) but please stay calm when opening tickets and explain fully errors you are still facing. This will assist us in dealing with your enquiry a lot quicker.

    Customers please sign up to our forums and ask questions relating to the hack there.
     
    tentwenty, Jun 6, 2012 IP
  10. seage212

    seage212 Active Member

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    #10
    Although this recent hack was quite damaging, HostsurfUK still provides me with good hosting, every host gets attacked, unfortunately HostSurfUK suffered. A lot of hosts are left vulnerable atm since the WHMCS attack since there is a WHMCS exploit program which can pretty much grab your password and gain direct access.
     
    seage212, Jun 6, 2012 IP
  11. FrankBWH

    FrankBWH Peon

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    #11
    Bad to hear, I hope that your next host will be more secure with professional stuff, OP
     
    FrankBWH, Jun 7, 2012 IP
  12. stardust.x7

    stardust.x7 Active Member

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    #12
    Agreed, you should move to professional providers.
     
    stardust.x7, Jun 8, 2012 IP
  13. Dj.c

    Dj.c Peon

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    #13
    So do not blame entirely on HostsufUK, eventhou they are willing to help you out instead of leaving you aside.
     
    Dj.c, Jun 8, 2012 IP
  14. 04rubin

    04rubin Peon

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    #14
    that is a classic example why you need security service of a third party, as in case of trouble you need someone that can listen and help, check out kyplex
     
    04rubin, Jun 11, 2012 IP