AlertPay Online Community Support

Their support is totally dreadful ...... get to paxum about 100 times better support. Alertpay great while it works, anything goes wrong or need help you are in big trouble. Tickets can take WEEKS for a reply. I hope the owner of alertpay gets this message and gives the support team a good thrashing.

 

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here is my Ticket ID: GHI-493099

 

i always got the reply from alertpay suppport team within 72hours everytime i made a request dont know why is the support taking so long to reply to you guys

 

Hey Teletek,

You should be able to withdraw your available balance to the bank account you have added. I noticed you have initiate bank wire withdrawals in the past, are you no longer able? Let me know if you are having trouble in doing so.

Kind regards,
Tarik

 

hello Tarik, thx for reply,
I'm able to withdraw my available balance to my bank account, but my bank couldn't give me the money because my name from Alertpay account is appear as a sender and as a receiver. Previously, when you have sent me money the name of sender was ALERTPAY or some other bank.
So that is a problem in my bank i cant be sender and receiver in the same time.

 

hey Chrisz@AlertPay,

i have some problems to add a bank account. Im from germany.. the problem is "Invalid IBAN" but i know my IBAN is correct...
what can i do now ? oO

 

How about you let me know why it takes 5 weeks for a verification process when both paxum and payoneer can do it in under 2?????

I am awaiting payments from 2 companies via alertpay. Both told me that they expected to have their accounts active in 5 days according to your site? I though they were telling me lies in order not to pay. I have since been allowed to see the very tickets asking what is the hold up and they have not been replied to for days and days either.

I would not have used these companies at all if it was not for them saying alertpay would be active within a week or 2. This is serveral weeks we are talking about now.

This is beyond funny now. If these foolish companies had gone for a better processor like 1 of the 2 i mention above then i would not be waiting WEEKS for my payments now. I have since asked that they join paxum..... and thank god i got one of my payments now.

Why is it taking you so long to verify these companies, and why are you not replying to their tickets??? Ignoring tickets is totally unacceptable in this day and age.

 

Hello,

Do you have any issue accepting payment.

one of service should pay for me in 1st of this month with Alertpay.

I don't receive payment yet?

 

Hello,

Sir i got 200 USD and i withdrawal 50 USD to my bank yesterday and today when i logged in i saw something about a negative balance and now its USD 100... where did my 50 USD gone? Please check the issue....

Ticket ID: MXK-729544

Thank you. hope to get a quicker response...

 

The money did appear in my account, but now I need to withdraw the money. I closed my account. How do I get my money back? My ticket # is HKZ-604711

 

i request the debit card of alertpay the first step its aproved, i send the documents and i pay for the debit card yesterday and today its declined lol why? reference number C7B45-1B4CB-A66E6 and the Ticket ID: JVD-208807
thx u

 

I still cant submit the documents required still its showing no bank added... and when i want to add again it says:
The bank account you have attempted to add already exists in the system. Please contact Customer Support for further instructions.
What the hell is your problem first off you guys are so delayed in answering and now you don't even fix the problem... and close the ticket saying its solved... [#NXL-484361]

 

Hi Teletek,

After having looked into the issue for you I have answered your support ticket. Hope everything turns out ok with your bank, let us know if they decide to return the funds.

Kind regards,
Tarik

 

Hi Indiarahul,

Our Banking Team has concluded that the delays had been caused by the exclusion of the reference number. The funds have been located and credited to your AlertPay balance.

Kind regards,
Tarik

 

Hi mWebware,

All an individual needs to make out a payment to your AlertPay account is an available balance and your email address. Have you been in contact with this individual? You can send them a money request, or if you have a Verified Business account, you may send them a detailed invoice.

Bellow is our request money FAQ.

https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=2&pcid=0&nav=0

Kind regards,
Tarik

 

Hi ss07,

I have reported this issue with our developers. Usually they are pretty fast at getting back to us. I will update you on the matter as soon as I hear from them.

Kind regards,
Tarik

 

Hi txcloset,

I have sent you an email, basically just asking you to confirm the security questions on your account before being able to reopen the status of your account.

Kind regards,
Tarik

 

Hello Cmst23,

I have looked into the matter and have replied to your support ticket JVD-208807.

Kind regards,
Tarik

 

sir please a look at into my problem

 

I resend the files in the reply to
and i have other problem #HHB-807834 i send the files to the Compliance Department and i not receive a confirmation and nothing and i wait for the withdrawal
thx u