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AlertPay Online Community Support

Discussion in 'Payment Processing' started by Chrisz@AlertPay, Mar 24, 2011.

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  1. ecommercez

    ecommercez Member

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    #861
    Dear Tanya,

    We understand the that there were weekends but it's took over a week from your last reply on the ticket and whole process going to get over 1 month, it's not like serious business working, please help me by take a look at ticket #MPV-559320.

    Thank in advanced
     
    ecommercez, Apr 2, 2012 IP
  2. AlertPay Team

    AlertPay Team Member

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    #862
    Hello Pakachu,

    If ever needed, you may file a a transactions dispute with our Resolution Center. In the event that your dispute gets escalated and is not resolved between you and the exchanger, we will step in and make a decision based on the situation.

    Kind regards,
    Tarik
     
    AlertPay Team, Apr 3, 2012 IP
  3. AlertPay Team

    AlertPay Team Member

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    #863

    Hello Ecommercez,

    Thanks for submitting the proof of address, should not be much longer before the agent in charge gets back to you.

    Kind regards,
    Tarik
     
    AlertPay Team, Apr 3, 2012 IP
  4. pakachu

    pakachu Member

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    #864
    well! is it possible to withdraw to my cirrus maestro debit card? I am an Indian. wondering whether it is possible or not.
     
    pakachu, Apr 3, 2012 IP
  5. AlertPay Team

    AlertPay Team Member

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    #865


    Hello LatifahVHolmes,

    You should have a look at our AlertPay Pre Paid Debit Card page to familiarize your self with our product :)

    https://www.alertpay.com/prepaid-ca...utm_medium=keywordfooter&utm_campaign=prepaid

    Let me know if you have any questions.

    Kind regards,
    Tarik
     
    AlertPay Team, Apr 3, 2012 IP
  6. ashishtabla

    ashishtabla Active Member

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    #866
    Hello AlertPay Team,

    Could you please check Ticket ID: OIL-215165 ?Submitted on 02nd Apr.

    second how can we view submitted ticket status ? on helpdesk page when i click on login option it just redirect to normal login page and after enter details don't show any submitted ticket details.
     
    ashishtabla, Apr 3, 2012 IP
  7. nikisourov

    nikisourov Peon

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    #867
    Hello could u please check my ticket....

    Ticket ID: NXL-484361 asap.........
     
    nikisourov, Apr 4, 2012 IP
  8. waka_waka

    waka_waka Peon

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    #868
    My support Id ticket : HRW-617548

    And please specify that wud it be possible to transfer funds to the bank account i specified. Please awaiting your reply.
     
    waka_waka, Apr 4, 2012 IP
  9. ecommercez

    ecommercez Member

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    #869
    Hi Tarik, still no reply by now, please help!!!
     
    ecommercez, Apr 5, 2012 IP
  10. AlertPay Team

    AlertPay Team Member

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    #870
    Hello Pakachu,

    Unfortunately we are not processing credit card withdrawals at this time.

    Kind regards,
    Tarik
     
    AlertPay Team, Apr 5, 2012 IP
  11. AlertPay Team

    AlertPay Team Member

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    #871
    Hello Waka_waka,

    You will be able to use your bank account for deposits prior to verification. I have sent you an email with instructions on how to verify your AlertPay account.

    Kind regards,
    Tarik
     
    AlertPay Team, Apr 5, 2012 IP
  12. nikisourov

    nikisourov Peon

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    #872
    WOW, Hows your service? firstly no one answers the ticket and now your avoiding my ticket as well... IS YOUR SERVICE SO UNPROFESSIONAL OR WHAT?
     
    nikisourov, Apr 5, 2012 IP
  13. coolu

    coolu Active Member

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    #873
    Dont worry alertpay team will reply you shortly within 24 to 72 hours
     
    coolu, Apr 5, 2012 IP
  14. Pitu

    Pitu Active Member

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    #874
    yes i also want to know
     
    Pitu, Apr 5, 2012 IP
  15. nikisourov

    nikisourov Peon

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    #875
    Well bro its already more then 50 Hours... i mean they should decrease the response time... and alertpay team did came online after i posted my msg here but just ignored me :|
     
    nikisourov, Apr 5, 2012 IP
  16. shubhank008

    shubhank008 Active Member

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    #876
    Can we now use our Visa Credit/Debitcard to send money via alertpay ?
     
    shubhank008, Apr 6, 2012 IP
  17. coolu

    coolu Active Member

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    #877
    Yes u can deposit fund via your visa or mastercard to your alerpay e wallet and make payment purchases etc :)
     
    coolu, Apr 6, 2012 IP
  18. shubhank008

    shubhank008 Active Member

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    #878
    My account id is

    When I am trying to add my SBI Visa debit card to load funds, AP gives me a error that the card is attached to some other acc ? How come possible when its a new card

    Card number is 4591xxxxxxxx7493
     
    shubhank008, Apr 6, 2012 IP
  19. Pitu

    Pitu Active Member

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    #879
    The following errors occured:

    You are attempting to add an AlertPay Debit Card as a credit card. Please ensure that you are adding a credit card to your account.



    I tried to add hsbc visa platinum credit card ( indian)
     
    Pitu, Apr 6, 2012 IP
  20. cvssankar

    cvssankar Peon

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    #880
    I have been waiting since Feb 29, 2012 to verifying my account. All Documents and Phone verification done. its now 40 Days over. Still Pending verification. I also explained about the documents submitted few weeks back. Are you avoiding my Ticket ID: UUZ-906965? More importantly there is no way to check back my ticket status?
    Is my balance in my account safe? I have verified and using AP since 2006. Again make me discomfort to verify again.
     
    Last edited: Apr 6, 2012
    cvssankar, Apr 6, 2012 IP
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