AlertPay Online Community Support

Hello Otakuspot,

That's a great question, I wish I had a concrete response to give you. Unfortunately credit card processing is something that we don't have a time frame for.
Thanks a bunch for showing interest in AlertPay.
If anything comes up, we will be sure to make it public.

All the best
Cheers,
Tarik

 

Awesome I got charged back by user.

I have very old Alerpay account , I have a website will 1000's of users , and i use that account to pay my users. Yesterday i received a payment and user charged back on me today after receiving service.

Now can you help me in this ?

 

Hello Happy_s,

Is this an actual charge back done through a credit card? Or are you referring to a transaction dispute. Can you send me your ticket ID number so that I can check it out?

Thanks in advance,
Cheers,
Tarik

 

I just messaged you with more info , Please check your PM.

Please solve this or my trust on AP gone.......



Edit: Got the ticket ID

Ticket ID: RZT-157287

 

Kindly get my money back , It really piss me when after doing hard work , users charge back. Seriously annoyed.

Each Single $ is my hard work money

 

WOW i received email from AP with this reference no. 7A904-C6D03-DBCE2


WOW comon how can i be punished if he was fraud ? I already gave my service. So end is i lost my money when someone else did fraud ? How can ap do this to me

 

when will you guys reply ?

 

Hello Happy_s,

The senders account received fraudulent funds from someone who had been compromised. The original owner of the account called about this. As per our TOS, we will reserve the right to reverse fraudulent payments.

kind regards,
Tarik

 

Fck this shit and screw it. Fail you people , totally fail. You people screw your users

 

Recently I ordered an AlertPay Visa USD card and got the confirmation mail about 6 days ago that the card has been shipped. I hope you guys shipped that. I am getting not very convincing review from the other AlertPay VISA card holders. They are saying they are having difficulties on adding VISA card on their alertpay account. I don't know whether the card is the one issued by AlertPay or from others. Please assure me that the USD card is working fine for making payment online. Thanks

 

Alertpay Guys, Do you have less peoples in your team??? why you don't work hard & Struggle for "My Way to Pay" is Reliable Worldwide??? You own a great company but your guys very slow developers,

 

OMG....your TOS have no sense.
Guys,you just scammed one of your users,because of your no sense TOS.

You have charged one of your users,to give back the money for another user.Is this a joke?

 

what are the fees to accept money from international to usa only? then transfer to usa bank.
thanks

 

I'm sure this gets asked a lot but, when are you going to start processing credit cards? From what I understand, this feature has been turned off for over a year? I think I saw something on your website that this feature would return "shortly", but the post was from well over a year ago.

 

Hello Shanon007,

You will be able to use the card for online shopping, as well as use it at a real point of service and ATMs world wide. As for reports of the difficulties adding the card to the AlertPay account, there is no need to add it. Once the card is ordered it will automatically be linked to the AlertPay account. Let me know if you have any questions.

Kind regards,
Tarik

 

Hello Boscanci28,

Bellow I have included exerts from our fees page.

[TABLE="class: fees, width: 100%"]
[TR="class: header"]
[TD]Send or Receive Money
[/TD]
[TD][/TD]
[TD][/TD]
[TD][/TD]
[/TR]
[TR="class: alt1"]
[TD] Open an Account[/TD]
[TD]Free[/TD]
[TD] Free[/TD]
[TD] Free[/TD]
[/TR]
[TR="class: alt2"]
[TD]Receive funds by credit card[/TD]
[TD] N/A[/TD]
[TD] 4.90 % + $0.25 USD[/TD]
[TD] 4.90 % + $0.25 USD[/TD]
[/TR]
[TR="class: alt1"]
[TD]Receive funds*[/TD]
[TD]Free[/TD]
[TD] 2.50 % + $0.25 USD[/TD]
[TD] 2.50 % + $0.25 USD[/TD]
[/TR]
[TR="class: alt2 last"]
[TD]Send Money[/TD]
[TD]Free[/TD]
[TD] Free[/TD]
[TD] Free[/TD]
[/TR]
[/TABLE]

To withdraw by bank wire to a US bank account, the fee is $15.00USD. You may also request a free check in the mail to the address on your AlertPay account.

Kind regards,
Tarik

 

Hi shanon007,

Since your picture is a map of Bangladesh, I want to personally inform you about our bank transfer withdrawals in your country. You can read more about it on this webpage or on Facebook!

Take care,
Tanya

 

Ya, I know that. Even I went to the AlertPay stall on the BASIS soft fair, where you launched it. Thanks AlertPay to start such a way to get money easily.

But you are asking for photo ID, proof of address and Bank document for adding a Bank account. I can provide photo ID and Bank document. But I can't provide any utility bill where my name will be appearing as my father pays the bill. I discussed about this with one of the person on the fair. He assured me that he will discuss about this with associated authority. I don't know whether he has done it or not, but I can say many of us from Bangladesh will fail to provide such documents as most of the freelancers are student. So I am paying your attention on that issue.

 

Hi shanon007,

That is fantastic so you met Chris from the Canadian office?

With respect to the documents needed to add a bank account, here are the latest news: You will only need to send one (1) proof of address. It can be either a bank statement OR a credit card statement OR a utility bill. This means you pick one of the 3 choices above as a proof of address + you submit a photo ID.

Hope this helps,
Rose

 

Hey Rose, I could not meet with Chris unfortunately. At the time I visited he was not there

I tried to add a Bank account with the two documents. But this is what coming

"You did not select a file. Please select a file on your computer to upload to AlertPay."

So you need to remove one of the option there.


Update: I uploaded Passport copy as 'Photo ID' and Bank Statement both as 'Bank document' and 'Proof of address". I hope you will accept it. Thanks.