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My friend's website is hacked and he is clueless on how to solve it

Discussion in 'Security' started by omecool, Apr 13, 2011.

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  1. #1
    Good day.

    My friend is unable to access his website and do anything ( upload / download, etc ). But, some can access, if they use a proxy.

    Can I get some suggestions on the steps he can take to regain control of his site ?
     
    omecool, Apr 13, 2011 IP
  2. omecool

    omecool Well-Known Member

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    #2
    his website is www.kuasaforex.com ... according to him, he is unable to access the site .... if anyone has any potential solution, please PM for further discussion.
     
    omecool, Apr 13, 2011 IP
  3. hostiwant

    hostiwant Peon

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    #3
    This information is quite limited to arrive at a conclusion. For one thing , can he ftp to site. ?
     
    hostiwant, Apr 17, 2011 IP
  4. pinellashosting

    pinellashosting Member

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    #4
    The site brings up an internal server error. I am unsure if this was caused by someone hacking it or if it is a corrupt/missing file or server related problem. More information is needed....
     
    pinellashosting, Apr 18, 2011 IP
  5. omecool

    omecool Well-Known Member

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    #5
    Hi guys...

    according to my friend .. he is unable to access the site at all ... his hosting provider is changing server, according to him, to rectify the problem. Can anyone outline what steps he can do, in order to diagnose the problem ?

    Thanks
     
    omecool, Apr 20, 2011 IP
  6. ApocalypseXL

    ApocalypseXL Notable Member

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    #6
    What kind of hosting is he on ? Shared , VPS , dedi ? What kind of admin solution was he using CPanel , Kloxo ? Was there a CMS installed ? Is the website's DBS synchronizing with other databases ?
     
    ApocalypseXL, Apr 20, 2011 IP
  7. 1812

    1812 Active Member

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    #7
    Tell your friend to contact his hosting company no?
     
    1812, Apr 20, 2011 IP
  8. RamCity

    RamCity Peon

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    #8
    I do think your friend is yet not loosing the control over the domain. If he has the control over the domain, then he can point his NamServer to another until the hack in hosting is fixed. He should have the back up copy of his website in his physical drive.

    Also, as you said some can access it through proxy, then it migh have the issue with the .htaccess file. Talk with hosting company for the malfunctioned .htacess file.
     
    RamCity, Apr 20, 2011 IP
  9. dareknyght

    dareknyght Banned

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    #9
    When someone hacks your website, they change your website cPanel password and then you are unable to login to your control panel!

    In this case you need to contact your webhosting provider that you can't login!

    So you should contact your webhosting provider!

    Atlast if you don't get any help from webhosting provider then you can fight for a refund ;) and move to a different webhosting provider!
     
    dareknyght, Apr 21, 2011 IP
  10. Bohra

    Bohra Prominent Member

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    #10
    if they cant access cpanel then only host can help
     
    Bohra, Apr 21, 2011 IP
  11. RamCity

    RamCity Peon

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    #11
    Yes, I do agree with you.

    The reality is who paid the bill is the owner of the hosting account.

    So billing proof will be enough to get back the hosting account.
     
    RamCity, Apr 21, 2011 IP
  12. MH-Stefan

    MH-Stefan Active Member

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    #12
    Your friend's IP address has probably been blocked by the server's firewall. This usually happens if he fails to login to FTP/email/control panel multiple times, by port-scanning the server, triggering a security rule, etc.

    Your friend should simply contact the hosting company and provide them with his IP address and a trace route to the server. The host will either unblock the IP or investigate why he can't access the server.
     
    MH-Stefan, Apr 24, 2011 IP