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Looking for free Support Ticket System

Discussion in 'General Business' started by Penicillin, Nov 24, 2010.

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  1. #1
    Hi,
    I'm looking for free and good Support Ticket System.
    What's the best one you know?

    Thanks
     
    Penicillin, Nov 24, 2010 IP
  2. AlfredSiliano

    AlfredSiliano Guest

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    #2
    Best free one is Hesk. It allows you to submit a support ticket to the relevant department.
     
    AlfredSiliano, Nov 25, 2010 IP
  3. Penicillin

    Penicillin Greenhorn

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    #3
    I just used osTicket and Hesk, I found that osTicket has powerful settings more than Hesk.
    I can't find a way to change email settings including SMTP settings in Hesk.
     
    Penicillin, Nov 25, 2010 IP
  4. DeniG

    DeniG Well-Known Member

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    #4
    I see several sites using Get Satisfaction and it appears to be a very good system. Not sure if it is free, but you should at least check it out. I was very impressed with it when I sent support tickets.
     
    DeniG, Nov 25, 2010 IP
  5. GabrielBianconi

    GabrielBianconi Peon

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    #5
    Get Satisfaction is very good, but can be expensive.
     
    GabrielBianconi, Dec 4, 2010 IP
  6. Adam-MBW

    Adam-MBW Peon

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    #6
    osTicket gets my vote. It's easy to use, has some nice features and it's very easy to edit the style :)
     
    Adam-MBW, Dec 4, 2010 IP
  7. space river

    space river Peon

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    #7
    it's 3 votes now !! "osTicket"
     
    space river, Dec 4, 2010 IP
  8. workingsmart

    workingsmart Well-Known Member

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    #8
    workingsmart, Dec 4, 2010 IP
  9. nishanair

    nishanair Active Member

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    #9
    osTicket really is easy to install and configure, main advantage of osTicket that I like is No user account or registration required for users to submit ticket.
     
    nishanair, Dec 4, 2010 IP
  10. Dominick

    Dominick Active Member

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    #10
    My vote will also go to hesk for a free one, but for a paid one you might also want to consider LA desk, which is 99$ (one time) per agent and includes live chat and more powerful features than hesk.
     
    Dominick, Sep 15, 2013 IP