My Vps people Accidently Wiped all my Vps data !!

hello,

I have my VPS hosted at santrex and yesterday i asked them to add an additional ip for me . After doing the payment i just left a ticket as their was no response . Today morning i got a reply from them

I didnt have any backup of my data . So i want to ask is it my fault or theirs . What should i do . Please Guide me .

 

Of course it's their mistake! Nothing but recklessness and non-professionalism on their part. Not sure about your data, but you can ask for compensation. I mean, they CAN'T just wipe it out and say sorry and forget everything!

 

well i replied them like 6 hours ago no reply yet . and they even changed my old ip address . so i lost all my data + my ip address .

 

Did they have anywhere on their website or in their Term's and Conditions that they made off site backup?, what VPS software are the using, HyperVM/SolusVM/...

If they don't make backup's then I think the only thing you can ask for is some large compensation, free month's upgrade's, I know this don't make up for the loss of file's, however its the best you can do.

 

What they've done is really unacceptable... and no hosting company should ever run without a backup system... they should backup all VPSs at least on a weekly basis.

On your end, you have no fault whatsoever, but if you care about your data you should always keep a backup on your PC.

Don't think anything can be done against them, except for you to share this experience with hosting communities.

 

I was using HyperVM . I tried to contact their support from The messenger . But he never Bothered To reply me . and My ticket is also Not answered Till now .

 

Ya . I think i Must have taken Backup . But i never expected Such a thing from these people as i am with them from like 1.5 Years . Its just pissing off . As i lost all my work .

 

1st santerx does not have d.c they are resellers for ovh and net direct, 2nd, all their vps are made from ovh servers , using the inbuild virtual mac which ovh provides , 3rd all d.c's cover this very well that backing up your data is your responsibility not their, for example if your server has a problem and you hand it over intervention at time of handing it your it clearly states' your OS might be reinstalled please back data before proceeding' 'press validate' once you press it, it is over if the os has to reinstalled.

as for santerx you would have read on them before taking up with them ,horror stories are all over the net including DP. still beats me how activating a 2nd ip can do this

 

Well I dont really know you are supporting them or telling against them . Anyways thanks for your advice . Next time ill take the backup . But for this time i just want to see what are they upto . Not replying my tickets nor my IM's .

 

There could be two sides to the story, they may have acidently done a Reinstall Instead of adding an IP, or there could be a bug/error in HyperVM which caused the corruption/re installation of a VPS when the IP address was added. May be worth checking the HyperVM forum to see if anyone else is having the problem.

May also be worth having a look for a provider that is using another VPS Administration software until HyperVM is fully workable and safe.

When I last checked HyperVM website still said not for Production/Live use.

 

lolzzz pllz for god's sake i have nothing to do with santrex oks u edited yr post am not supporting them or you just telling you how things are done. backing up is your duty not theirs , and they are not a d.c , just resellers .

 

I would like to know as well..this is a very scary and unthinkable situation to be in. Years of work going down the drain due to a careless attitude

 

True. They can't just simply apologize and expect the client to forgive and forget!

 

Demand for what you feel right. They should pay you more than what you pay them. Ask for 50% discount for the whole year.

 

i think they could give u compensation but now that ur data is gone all u can do is use a backup

 

Check them terms, normally I think most of redeeming will be a month free.
Almost all hosting company will not give a dime for the data lost.

 

I don't think a free month of hosting would make up for the mistake they've made...