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My first refund! I don't have super-powers after all (-;

Discussion in 'ClickBank' started by Smitten, Feb 10, 2010.

  1. #1
    I see so many people whipping out their jolly "first sale" kind of thread, so I cannot help but to go for a change of pace:

    I just had my first refund! :-D


    After 3 months of Clickbank and some 15 sales, I recently noticed a particular (and not so pleasant) new statistic in my analytics: my first refund happened earlier this week, from a purchase that had happened on the previous Friday.

    Oh well, I guess I don't have some kind of affiliate super-powers after all! Funny how it happened just when I was beginning to boast how MY customers never ever asked for refunds!

    What do you think? Is 1/15 a respectable refund rate, or should I (as a rookie affiliate) sharpen my tools and aim for the stars?
     
    Smitten, Feb 10, 2010 IP
    snakeair likes this.
  2. waxman1000

    waxman1000 Peon

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    #2
    I think that is a pretty ok refund rate if you ask me. The general average may range somewhere between 8% to 10% that is the amount clickbank holds back for future refunds. But it really depends on the niche your a promoting.
     
    waxman1000, Feb 10, 2010 IP
  3. xrcv

    xrcv Peon

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    #3
    Hey man, if you got a refund there's no hope for you I think you should drop this whole clickbank thing, and get a paper route or something :p.
     
    xrcv, Feb 10, 2010 IP
  4. dlm

    dlm Peon

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    #4
    1) Usually (unless you promised something that wasn't true), refunds aren't the affiliates fault.
    2) 1/15 is fine, don't worry about that
    3) Why exactly did you make this thread? Do you really think any of us care about your one refund?
     
    dlm, Feb 10, 2010 IP
  5. Smitten

    Smitten Well-Known Member

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    #5
    1) Despite of my rookie-ness I beg to differ. The way an affiliate pre-sells and pitches the sale does impact refunds.
    2) I'm not worried about the refund, it just got me wondering about the actual refund rates most people get.
    3) I made this thread to a) take a stand & make a difference (most people make threads only when they get their first sale) and b) to try and figure out whether dlm is a man or a woman. :-P
     
    Smitten, Feb 13, 2010 IP
  6. Dan Bainbridge

    Dan Bainbridge Active Member

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    #6
    Congratulations on your first refund! :p Look at the positive yeah! It means you're doing bigger sales volume now :) I don't think 1/15 is bad overall, but just keep an eye on which product it was for and watch that closer and see if the refunds for that particular product are much higher
     
    Dan Bainbridge, Feb 13, 2010 IP
  7. rammbhat

    rammbhat Active Member

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    #7
    Dlm's definitely a man who's so damn insecure bout himself that he has to use his sisters pic everywhere so that people take him seriously(or atleast thats what he thinks)
     
    rammbhat, Feb 13, 2010 IP
  8. jacky8

    jacky8 Active Member

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    #8
    Hey guys, this is a very interesting thread!

    I feel like saying something here too..

    1) That's not really our fault. It can be considered as the vendor's fault but there are people who'd just find a little excuse to claim a refund. I have had refunds for every product i promote.

    And more importantly, refunds are actually good for our business. They help build trust among the people that online shopping is safe (especially for digital products)

    2) 1/15 is not too good, but its still not bad at all!

    3) Its an interesting thread. If others can make a thread on gaining sales, why can't you make one on losing sales?
     
    jacky8, Feb 13, 2010 IP
  9. ldigital

    ldigital Well-Known Member

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    #9
    I think most of the refunds are just people looking to get a free product. I have had the same person buy several things through my affiliate link and each time got a refund systematically the next day.
     
    ldigital, Feb 13, 2010 IP
  10. dlm

    dlm Peon

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    #10
    Good god, those stupid threads are even worse...
     
    dlm, Feb 13, 2010 IP
  11. ExpertForumGuy

    ExpertForumGuy Well-Known Member

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    #11
    so it's just not my thread that you're negative on :D
     
    ExpertForumGuy, Feb 13, 2010 IP
  12. ExpertForumGuy

    ExpertForumGuy Well-Known Member

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    #12
    Refunds suck bro....i hate em, it's something you never get used too :(
     
    ExpertForumGuy, Feb 13, 2010 IP
  13. dlm

    dlm Peon

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    #13
    I thought you hadn't made any sales yet :p
     
    dlm, Feb 13, 2010 IP
  14. ExpertForumGuy

    ExpertForumGuy Well-Known Member

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    #14

    I told you i've had good success in the past, I just never kept it up because I was a full time student and non-scholarship athlete trying to work....never had time for this until now.
     
    ExpertForumGuy, Feb 13, 2010 IP
  15. dlm

    dlm Peon

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    #15
    Meh, I did internet marketing part time when I was a full time student. I guess that's because I didn't waste time insisting on writing 20 articles per day.
     
    dlm, Feb 13, 2010 IP
  16. coolnine

    coolnine Peon

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    #16
    only 1 refund in 15. that is still good. let's see when you hit 50 sales to have another review.
     
    coolnine, Feb 13, 2010 IP
  17. Avo19

    Avo19 Well-Known Member

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    #17
    Wait till you're seeing 50+ refunds in a day :) I look on it just as I do paying tax. Hate it, but at least I'm making money... as long as overall refund rate is less then 10% of course....
     
    Avo19, Feb 13, 2010 IP
  18. My220x

    My220x Member

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    #18
    Don't worry, 1 out of 15 isn't bad and it's good to see someone admitting they got a refund.
     
    My220x, Feb 13, 2010 IP
  19. jacky8

    jacky8 Active Member

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    #19
    So does that mean you are making 500 - 1000 sales per day? Kindly tell us more about you.
     
    jacky8, Feb 13, 2010 IP
  20. Avo19

    Avo19 Well-Known Member

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    #20
    nope.. I said "in a day".. CB seems to do refunds in blocks.. I may go 3 days without a refund, then get a bunch in 1 day.
     
    Avo19, Feb 13, 2010 IP