Do You Refund the Rejected Bids?

This question is directed to Bid Directory owners.

If your directory does not accept certain categories of sites (eg. casino, adult, etc) and this is stated clearly in the Terms of Service AND you have also stated clearly that no refund of bids will be given, do you refund bids which have been rejected due to the breach of Terms?

If you still refund, why?

 

I still do just to be nice because I don't want to waste people's money

 

If i have state this on my TOS (wich i dont do,i always refund) then i would sure not refund the minimum bid as it is for my time to review site,if the bid was higher then i will refund the extra $ that submmiter spend for more exposure as it is like paying for advertise and since his/her site is not been advertise in my dir i have to refund him.
But in the future i might update my TOS because some (smart) people submit their website wich is lets say paiddir.co.uk in the bulgaria category that have visual pr and i spent time to edit and put in the right category and then i get an e-mail saying either refund or put it in Bulgaria and of course i refund them asp.

 

i will refund the money no doubt,
otherwise it would only damage your name in this industry and lost more potential bidders further.
moreover, if this guy still place bidding that don't follow the guidelines,
you have the right to delete the link and no refund.

 

Years ago the review fee was not refundable, but after years of arguing the worth of a crappy website that sometimes went on for weeks I got burned out from it and just started issuing refunds. Now refunds are about %45 of all websites submitted.

 

I do even though I've got big bold red print that states I won't refund if they don't follow the guidelines. Although, the big bold red does cut down on the number of bad submissions I have to deal with...and refund.

 

Well, looks like the overall sentiment here is to refund even though it is clearly stipulated that bids are non-refundable if they breach the terms. Then, why place the non-refund clause in the first place?

 

You'd better refund, because only few of the people will read the TOS.

 

Does it mean then that terms are disregarded with impunity? After all, the bidder still needs to click and affirm that they have read the terms prior to submission and payment. I am just trying to understand why do bid directory owners still refund even though they have terms which are clearly displayed.

If I may extend this discussion further, for bid owners who uses the premium / business PayPal accounts, receiving funds would incur a small commission, right? So, why should the bid owner incur more commission refunding?

 

Isn’t the free paid refunded when you refund a payment?

Thanks Brian

 

imo, serious directory owners should make at least a partial refund, deducting the review fee. specially when the submission cost is more or less expensive. A review can take 5 or 10 minutes and ask for more than $5/review-minute is senseless(and cheeky). Partial refund is the best option for rejections.

 

According to me its a good practise to refund ..

 

Keep it the easy way...

If you don't refund casino links you still risk a paypal freeze at your account, as if you had the links live.

 

I do review. And I do reject - especially the casino links. It seems that I am the only one who sticks to the Terms of Service and did not refund

 

Yes we do definately and also give you chance to promote in our other directories.

Thanks

 

Ultimately that would be to your cost for two reasons.

- You have zero control over the payment process and thus cannot enforce your TOS. PayPal will ultimately have control and in most cases they are on the side of the customer. So you will waste time fighting against chargebacks which will get issued if you continue to stick to this policy. Bigger services such as Yahoo Directory, etc who have similar terms do so because they have full control over the payment process and the time/resources to fight chargebacks.

- You could end up annoying people who could have potentially submitted many more sites to you. If they have one bad experience with you, rest assured that they will not return.

 

So, what would you propose for a bid directory owner who incurs losses by way of paypal charges when he makes a refund due to the rejection of a bid which breaches the TOS?

Updated : Sorry. It seems that PayPal will refund the charges as well. Can anyone confirm this?

 

Yes they do so there are no losses other than some of your time, which would be much less than fighting a dispute.