IwhiC problem ?

Discussion in 'Site & Server Administration' started by fvalente, Jan 21, 2008.

  1. godsofchaos

    godsofchaos Peon

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    #141
    That is quite weird, cause as much as I know about Iwhic and some other hosts here, they are all quite reliable. Downtimes will be there more or less and what you saw was actually from ages back... at least months back. I am sure their services have been quite consistent since then. I never found Iwhic down, though I dont host with them, but I did visit his site quite a few times to look at the offers and stuff and it was never down. Considering you have only one post, I am guessing you are a soar competitor? Or not... anyway, if you do host with them, tell us why do you say what you did?
     
    godsofchaos, May 7, 2008 IP
  2. izwanmad

    izwanmad Banned

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    #142
    yeah. iwhic got a good uptime. the server is also fast.

    I don't know what you're talking about because I'm at server 3
     
    izwanmad, May 7, 2008 IP
  3. IwhiC

    IwhiC Peon

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    #143
    For starters 1 Line in this tells me who you are! ( Thank you for sharing )
    You are a customer of one of our Master resellers, we have been nice enough to handle all your support request.Due to them being away for various reasons.
    We could have told you that we can not help you and you most go through the one that you bought the account from.
    But that was not that case was it? Your first ticket was fixed promptly and emails answered too.

    We have only had a hand full of people blame there screw ups of dns on us.
    You have no open ticket about frequent down time?
    Most likely now that we did fix your DNS if you are getting page not found issues is for 1 of 2 reasons.

    1 You have messed with the dns again
    2 Your Ip may be banned on the firewall!

    Our fire wall will ban a IP for 50,000 seconds for 18 different reasons!

    Run a trace route and find out!

    Also You may find this pretty fascinating!

    IwhiC.Com is hosted on the same server as you claim all the down time!

    http://www.webhostingstuff.com/uptime/IwhiCCom.html
    2008 May100.00 %Excellent .............0 mins
    2008 April99.96 %Excellent ...............17 mins
    2008 March99.99 %Excellent ..............7 mins
    2008 February100.00 %Excellen..........0 mins

    17 Minutes was do to a server Power Test on the Ram!
    7 Minutes I don't Know -- To be honest It was long enough for me to get a cup a coffee and take a pee!


    Open a ticket and your issues can be tracked down!

    Nothing I can do, Unless I have a ticket to work with!

    All every time you have problems with your account due to dns you site was down but you blame it on our server... If our server (server2.iwhic.info) is down you would not be able to open a ticket.

    One of your domains does not show up that is because the domain is not registered any more.. again not our fault. I can post the results her if you want..

    I love it when the server gets blamed for stuff that is out of our control.. It is not my servers fault that you forgot to registrar your domain name or renew it..
    Thank you
    Jason
     
    IwhiC, May 7, 2008 IP
  4. rllunzmann

    rllunzmann Active Member

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    #144
    That is why i prefer to colocate...
     
    rllunzmann, May 7, 2008 IP
  5. putra28

    putra28 Peon

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    #145
    : i want post about my sites when has been suspend by IWHIC.COM
    he suspend my sites because 1 of my client did her account for ilegal activites, but i realy angry why he suspend my acc and not my client account, and not notify first before do that.

    now its imposibble make my site to unsuspended by IWHIC , the admin is bad , i lost my money with no refund back , please refund my money if you want closed my acc and as you know this happened not caused by me .

    and i was tell please let me backup my client for some time for migrated to other server, but he never let me backup my sites.

    i post in here for all in here , beware of this host.
     
    putra28, Sep 22, 2008 IP
  6. amanda22

    amanda22 Peon

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    #146
    for iwhic i think you must be a proffessional , i know it is hard, but u must understand too , this problem not cause but her and caused by his client , he not kniow coz you not warn or notify they first before you suspend their acc.

    the simply just like if you can unsuspend and go unsuspend with notify warning dont do that again , and if you cannot you can let him to rebackup they account , hoever he have many acc with got effect with your action, and if cannot too simply refund their money back , coz he was pay you right for services.
     
    amanda22, Sep 22, 2008 IP
  7. hosty-crocodile

    hosty-crocodile Guest

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    #147
    Have you read their ToS? This should tell you a lot about what they will do if something like that occurs.

    The reason why they probably suspended your account and not the Client may be one of two reasons:

    1) They might think that if one of the accounts is having illegal activities, maybe there is more? Hosts are normally put under pressure by their Server Host about breaking the ToS, so maybe they didn't want their server to be suspended just from one person.

    2) It is actually your responsibility to make sure that accounts under your reseller account are keeping within the ToS. It isn't their fault, it is your fault.

    Sorry for being harsh, but I just had to respond when I read it.

     
    hosty-crocodile, Sep 22, 2008 IP
  8. sharmaine

    sharmaine Peon

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    #148
    just a thought, what if i tell the host to suspend the client site and unsuspend mine because i wasnt aware of the activities? as we all know, no host can monitor all the clients sites round the clock, minute by minute. Im not referring to Iwhic, im referring to hosty-crocodile post above.

    what if the reseller is really innocent of the matter? i dont know but being a reseller myself, i think the offending site should be suspended not the main site. my 2 cents worth :)

    Iwhic is great and Aimee is very supportive :)
     
    sharmaine, Sep 22, 2008 IP
  9. putra28

    putra28 Peon

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    #149
    thanks my frends....
     
    putra28, Sep 22, 2008 IP
  10. dopiitv

    dopiitv Well-Known Member

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    #150
    yea way to bring up a 245 day old thread...

    smart...
     
    dopiitv, Sep 22, 2008 IP
  11. IwhiC

    IwhiC Peon

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    #151
    Ok let me reply to this,

    putra28~We received many abuse complaints not only from your clients site but from your site as well.. We have gone over this time and again as to why through support tickets and on another thread you brought this up in. Here is one abuse complaint,

    I do not like to bring problems like this to a public forum but since you decided to here is the reason as i have explained to you 10 times. Your sites were hosting criminal phishing sites. Here is proof from one of the abuse complaints from the data center. Sites like this are grounds for termination of the account.

    --Original Message-----
    From: [mailto:abuse@clean-mx.de]
    Sent: Wednesday, September 17, 2008 10:47 PM
    To:
    Subject: [clean-mx-354534]-->(abuse@carohosting.com) Phishing-sites (1 so
    far) within your network, please close them! status: As of 2008-09-18
    04:47:09 CEST

    Dear abuse team,

    please close these offending Phishing sites(1) so far.

    " target="_blank">abuse@carohosting.com" target="_blank">http://support.clean-mx.de/clean-mx/phishing.php?email=abuse@carohosting.com
    &response=alive

    |354534 76.76.15.167 indonesiakomputer.com
    http://indonesiakomputer.com/modules/info/index.htm
    +-------------------------------------

    You may forward my information to law enforcement, CERTs,
    other responsible admins, or similar agencies.


    This was one of the 3 that we got and yes one of them was from your main site.

    When you host phishing sites there is no warning to remove the site, this is illegal and grounds for termination. Usa data centers will shut your server down instantly (they gave us 1 hour) for sites like this.



    Not to mention that you had your accounts suspended from another host here on dp for the same reasons..

    sharmaine ~ thank you and Normally we will warn the reseller or only suspend the offending account but in cases like this, (not to mention his main site was one of the offending sites)
    you will not get any warning from us.
     
    IwhiC, Sep 22, 2008 IP
  12. ChrisMiller

    ChrisMiller Prominent Member

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    #152
    Hey

    Yea it seems after I found out you suspended Putra ( Indo-Host ) I did little investigation and it looks he decided to started Transferring all his "Phishing Sites" to my server with LSN I quickly Suspended Purta's Reseller account and about 15 Minutes later I got a DMCA TakeDown notice ( which I posted below ) Forwarded from LSN which they got from WHMCS in my Inbox Which I posted below...I would suggest to any Webhosts that read this stay away from doing business with Indo-Host
    because of problems that might Arise...


    -Chris

     
    To Whom It May Concern:
     
    I represent WHMCS Ltd.. ("WHMCompleteSolution"), which owns the copyrights 
    in WHMCS, ("Software"). It has come to our attention that a website your Co
    mpany hosts indo-hoster.info  IP 69.162.125.211  ("Site"), a
    nd/or contains links to material that infringes WHMCS copyright in the soft
    ware. This correspondence is a formal takedown notice being sent to you pur
    suant to Sections 512(c)(3) and 512(d)(3) of the Digital Millennium Copyright Act (17 U.S.C. 512(c) (3) and 512(d)(3)
     
    The details are as follows:
     
    Infringing materials hosted on and/or linked to from the Site. The Site hos
    ts and/or contains one or more links to WHMCS, which contains WHMCS copyrighted Software. We have directly verified by downloading the file and verify
    ing in our database that the above mentioned site does not have an active l
    icense and/or authority to use or distribute our software in the manner tha
    t it is currently being done.
     
    The same constitutes an infringement of  the WHMCS copyright in the Software. I request that you immediately remove or cause to be removed from the Si
    te or any other site owned, operated or under the control of the above ment
    ioned Site., all access to and/or links to the Software. Failure to do so m
    ay subject your Company to legal liability.
     
    Please confirm to the undersigned that you have timely complied with this r
    equest. You may reach me by email at legal@whmcs.com should you require any
     additional information to timely comply with this request. WHMCS Ltd., res
    erves all further rights and remedies with respect to this matter.
     
    I hereby confirm that I have a good faith belief that use of the Software i
    n the manner described in this letter is not authorized by the copyright ow
    ner, its agent, or the law, and that, under penalty of perjury, I am author
    ized to act on behalf of WHMCS Ltd., the owner of the exclusive rights in t
    he Software that are allegedly infringed.
     
    Thank you for your assistance in this matter,
     
     
     
    Joseph Palau
     
    E-signature
     
    Chief Operating Officer
     
    WHMCS Ltd
     
    www.whmcs.com
    Code (markup):
     
    ChrisMiller, Sep 22, 2008 IP
  13. putra28

    putra28 Peon

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    #153
    it not right like freethenoob says, i not puth fake whmcs in their server , coz my account in her still not active after payment, mean he was not activated my account , so how i puth in ur server freethenoob?


    [​IMG]


    [​IMG]


     
    putra28, Sep 22, 2008 IP
  14. IwhiC

    IwhiC Peon

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    #154
    Well it must have been activated in the server for him to get a dmca complaint and for you to know that it was suspended. If it was still pending then you would not see that it was suspended..
     
    IwhiC, Sep 22, 2008 IP
  15. prilep

    prilep Well-Known Member

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    #155
    You know I have about 90 Pending orders and all of their accounts are active. Pending does not matter, it just tells you to check the account.

    - Prilep :)
     
    prilep, Sep 22, 2008 IP
  16. dopiitv

    dopiitv Well-Known Member

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    #156
    putra28,

    you're a moron. If 2 respected hosts kick you off, then that's telling you something. There's no way around it.

    Just stop arguing and stop what you're doing.
     
    dopiitv, Sep 22, 2008 IP
    prilep likes this.
  17. NorTED

    NorTED Banned

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    #157

    As you might realize now, Pending, Active, Suspended, Terminated might not mean anything for you. But it does for the client ;)
     
    NorTED, Sep 22, 2008 IP
  18. JFOC

    JFOC Well-Known Member

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    #158
    oh man another indonesian make indonesian in blacklist. just want to say as Indonesian people, please do not do this stupid action that make indonesia bad
     
    JFOC, Sep 22, 2008 IP
  19. qit3

    qit3 Peon

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    #159
    what do you mean? I'm Indonesian to dude...
     
    qit3, Sep 22, 2008 IP
  20. Bourne Ultimatist

    Bourne Ultimatist Peon

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    #160
    I have been hosted with iWhic for some time now and am very happy with their hosting - no problems at all. :)
     
    Bourne Ultimatist, Sep 22, 2008 IP