I lost my hosting.... LACEHOST revoked my hosting and will not refund me

Posted: 20/09/2008 05:04
Josh, your accounts have been terminated for posting this on a public forum. It was a private matter & it could have been resolved amicably. We could have talked with the old datacentre for your data , but it seems that you did not feel so.

Thank you for hosting with LaceHost & goodluck with your future projects.

Regards
Ishan Talathi
LaceHost



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I asked them to help me restore my database since they lost it when my account was suspended for THEM being suspended (their old data center)


Now they canceled me because I asked for help on this forum... What can I do to get my refund, I just paid for another 6 months with the upgraded package!!!!

 

shiiittt. Well that sucks. Im currently with lacehost now.

Generally i find good support and i guess you get what you pay for. But even still, i agree with what your saying there.

 

Damn man. Sorry to hear that. I recommend using a more well known and reputable host in the future. I can see why they did this, but its a little petty to be honest. Just my opinion though.

 

They were great but Ive had problems with them, I have all the images and screenshots saved from all of my support tickets - available upon request.

 

I know its annoying but maybe just cut your losses and look for hosting elsewhere. Your unlikely to get a refund for this although you can always try.

 

I Just JUST paid for an upgrade before all this downtime started happening.... so they need to refund the amount that is paid for but not used up, and for the downtime I have been having... now I need to reconstruct my database, lost all my forum members, and lost over 1000 hacking attempt bans (auto by my site for people trying to inject)

 

What did their policy which you agreed upon when you sign up said about refunds ?

 

Not sure, but they shouldnt be allowed to REVOKE PAID FOR service because I had issues with THEM LOSING my data!? They took their sweet time answering those support tickets asking about my data, so I just signed up with another host and I am working on rebuilding my database...


Edit: What they are trying to do is CENSORSHIP (trying to hide any BAD ratings from the net)

 

Sorry for this happening to you. Thank you for warning me about this. ++ rep to acecool

 

Much better places to find hosting. Plenty of competition in the field.

 

Thanks, Yeah I moved to TMDhosting now, which is actually where my boss has hosting for his large FTA receiver site, and he has had NO trouble with them, ALL support tickets (minor issues thus far) resolved in 15 minutes!!!!!! LIVE CHAT, toll free number AND even better, the site works with the amount of users on it and its only like $72 per year


It sucks that I have to rebuild my db, lost it when I sold my laptop and reformatted, doh....

 

if you paid by cc do a callback on that payment.

 

Paypal... already past the web dispute days I think, but I believe I can call up...

 

Guys,
Before bashing us , wait for the other side to the story. We did not get 29 pages of positive reviews for being a bad host

Josh's account (& the server itself) was suspended due to a problem with our old datacentre.

As most of you will know, SUSPENDING AN ACCOUNT or the SERVER , does NOT delete any of its data.

I have tried telling this to Josh, many times , but he does not seem to understand it & is posting this everywhere he can.

I see that you have found a new hosting & are happy with it. That is nice to hear,

Check my side of the story. You are currently hosting with LaceHost, which means you chose us because we are good.

Read my side of the story & you will change your mind.

Have you tried us yet, before making this statement ?




Thank you,
Ishan

 

http://www.webhostingtalk.com/showthread.php?p=5321834#post5321834

I have already told you that suspending an account (or the server itself) does not remove any of its data. I have also said , we can resolve it amicably without going public. But, you do not feel so.

Good luck with your future projects & thank you for using lacehost.com till now,

Thank you,
Ishan



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Please reimburse me, I paid for a service and you terminated me...

 

MODERATORS, it will not let me leave NEGATIVE I TRADER because HE POSTED IN THE FREEBIES FORUM!!!!!!!!!!


THE ORIGINAL DEAL THREAD COMES UP AS INVALID, I am not sure why this is.... THIS IS THE DEAL THREAD:::: http://forums.digitalpoint.com/showthread.php?t=239466


I purchased hosting about 6 months ago from ishan and everything went pretty well, got up and running.. I didnt have any MAJOR issues until a few weeks ago, my account kept getting suspended, I had major downtime and the site was extremely slow..

They said they were moving to a new data center and new server and everything will be restored as it was on the old server.

This was not the case, they forgot to move my database over and tried saying that I deleted it, or that I let someone on my cpanel to delete it (which is untrue).. They were extremely slow to respond to my support tickets and said they couldnt help me other than restoring a different backup which also didnt have my database... So I posted my concerns on Digital point.. A few hours after I posted on DP my service was TERMINATED, all data GONE, completely without emails, files or anything else... luckily I had a backup of my custom cms and other files, but not of my database due to selling my laptop...


I had to recreate my database, I lost ALL of my users on my website, and quite a bit of other important information stored in the database.


Only after they terminated my account and deleted all of my files did ishan say that they COULD have talked to the old data center to retrieve my data (BUT that I didnt want to) which is bogus!!!


Here is a link to the original sale thread: http://forums.digitalpoint.com/showthread.php?t=239466

My webhosting talk communications:
http://www.webhostingtalk.com/showthread.php?p=5321834#post5321834

My DP thread: http://forums.digitalpoint.com/showthread.php?p=9273378#post9273378


They owe me for 6 remaining months on my contract with them for the cheap package, plus I upgraded a few weeks ago to gain extra bandwidth..

Which makes 6 months on the higher priced package, plus 1 month for all the downtime.

-Josh

 

I was with Lacehost for quite some time, they were a great host. I find it absurd how you're asking a refund after bashing their services on countless forums..

Moral of the story? Backup

 

You were terminated for breaching our policies. This makes you ineligible for any refunds.

I have stated time & again, suspending accounts does not delete databases.
Your account was terminated for breaching our policies. The same reason makes you ineligible for refunds.

Posting again & again, is not going to take you anywhere.

Ishan

 

HERE IS THERE TERMS OF SERVICE AS LISTED ON THEIR WEBSITE, I AM NOT IN VIOLATION OF ANY TERMS!!!!!


I am not hosting anything illegal, I am not abusing the staff members, and they did not give me any notification!!!!!






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Contacting paypal in the morning... It sucks it is listed in freebies since it is a paid service and I can not leave a -itrader because of this... Is there anyway you can move the post so he can receive the score he deserves?