Hi everyone, I run a small online shop. I have a problem with AdWords Goal Conversion because my checkout method is PayPal. I found that when users order my items, they are taken to paypal, and when they are done paying, they are not automatically sent to my thankyou page where my tracking script is placed. PayPal only gives my customers the option to return to my website (and most don't), so a lot of my customers are not getting tracked. Is there anyway to get around this? Perhaps there is a way to make PayPal automatically divert to my website when I am done. I do know that there is a way to do this if using PayPal Buy Now buttons, but I don't use them. I use Interspire shopping cart which automatically sends customers to paypal to processing the payment through the interspire check out system. But then when they have finished they exit from the PayPal confirmation page, not MY confirmation page. I really hope someone can help me, this is a major issue. I feel lost without being able to track my customers Thanks guys.
Only thing i can suggest for you, is to place code in the last page where user goes for paypal. and place one on the confirmation page. i know both were not accurate 100%. but still they give you an idea. i dont think you can work with this as 100% in the same case.
I imagine that when the customer clicks the final checkout button they are first directed to a file within the checkout system which then sends the appropiate data to paypal and redirects the customer to paypal. Try hovering your cursor over the checkout button and looking in the status bar to see where the checkout button sends customers. If it's a file on your server you'll be able to insert your conversion tracking code their and effectively track your conversions.
I already know how it works: product ---> checkout ----> paypal ----> thankyou page. The problem is between the paypal and thankyou page. PayPal does not automatically send customers back to my thankyou page so that means I cannot track them all properly.
What I'm suggesting is that you put the conversion code between the checkout and paypal part. Since when someone clicks "checkout" thats an almost dead certain sale. Its not 100% accurate because it doesn't confirm the user went all the way through the checkout process but I think its good enough.
@ Oasis88 Login to your Paypal account, click "Profile" then select "Website Payment Preferences" You can set paypal to automatically send customers back to your thankyou page there. ------------------------ If you find this usefull... please add my reputation.. so I can make my signature. Thanks