The strangest problem..

Two of my sites on my dedicated server are down but I've no idea why. I can ftp into these sites and access the cpanel but the main homepage does not load. I've never had this problem before. All the other sites on my server are running fine. I've tried restarting apache but that didn't work and didn't seem necessary anyway since all the other sites on the server are running fine.

My traffic logs show that others are having trouble accessing the sites too so its not just my problem. Please help!

 

Do you know when the last time was when your homepage was being served correctly?

 

Can you provide more insight on what you are facing. Give us more to work with and you'll receive better assistance. I suggest you PM me your all of your domains, and then we can work on resolving this minor issue.

 

They were working fine up to last night but when I checked this morning they're both innaccessible. Thanks for the quick response. Awstats shows many visitors for yesterday but exactly 0 for 28th July! Its funny it would go like this at such an exact time. There's literally nothing I've done apart from go to sleep...

 

Can you please PM or Post the domain names so we can take a look. The A record may have gone missing or something.

Jay

 

From what I can tell this end, your Apache is playing up. Your WWW has a CName record pointing to the non-www record for your domain, but that domain clearly has a A record (74.xx.xx.xx).

Poke around in your error_logs. Also, I tried a direct telnet, these are my results:

Telnet'ing to the non-www version of your domain:

[root@node ~]# telnet DOMAIN.com 80
Trying 74.xx.xx.xx ...
Connected to DOMAIN.com.
Escape character is '^]'.
GET / HTTP/1.1
Host: DOMAIN.com

HTTP/1.1 301 Moved Permanently
Normal response, go to my www

Code (markup):

Now, the www response (or lack of):

[root@node ~]# telnet www.DOMAIN.com 80
Trying 74.xx.xx.xx ...
Connected to www.DOMAIN.com.
Escape character is '^]'.
GET / HTTP/1.1
Host: www.DOMAIN.com

That's it, I waited but it hung. I had to terminate it.

Code (markup):

Just noticed, I clicked your link into a new tab when the PM arrived. It *just* loaded. Definitely your Apache or script.

I hope that helps,

Jay

 

I have a 301 redirect for non www to www.domain.com but removing that didn't make any difference. In fact its removed now so you can try it again. In any case, why would the cname cause a problem today that was no problem yesterday or any other time before that? Nothing's changed..

 

GET / HTTP/1.1
Host: DOMAIN.com

Connection closed by foreign host.

Code (markup):

Check your uptime, server load, and apache error_logs.

Jay

 

Server load is 0.36. There don't seem to be any errors logged.

 

Can you run the script command line?

cd /the/script/location
time php index.php

Code (markup):

For example. `time' will output 3 values (system, real and user) for the time taken by the process.

Jay

 

What do you mean exactly? I just ssh in and then type that? Script location being the location of the files for this site that contain the index.php file, right?

I tried that and it didn't work. I tried running without changing any directory and it displayed this:

real 0m0.439s
user 0m0.026s
sys 0m0.006s

 

Yes, exactky.

The directly will probably be something like /home/USER/public_html

Jay

 

Ok I tried that and I had to break into it to stop it to get the results. The results were:

real 2m1.929s
user 0m0.000s
sys 0m0.000s

 

If it does that instantly, there's a problem between Apache & PHP. You'll need to take it from here.

I hope what I've said has been of some help,

Jay

 

But all the sites on my server are php and they all are running absolutely perfectly..

Yes you've certainly been a lot of help but its still confusing as to why this would suddenly happen.

 

PM me the two domains that aren't working and one domain that is working and I'll see what I can find.