Cant Login

well ive been with CJ a couple months making maybe $100 each month

now it just wont let me login

i login and the page just doesnt load

is there a problem with cj or my account
stopped working like 2 days ago

 

try in IE

 

Try calling their contact number at the bottom of the page. They can usually tell if there is an issue.
-Patz

 

Today makes the 4th day in a row I am getting an error when trying to go to the login page. It isnt that it wont let me log in, it just doesnt load the login page at all.

 

i have had this happen a few times over the past few days, but i have always been able to get it to load either by trying repeatedly or just waiting and trying again later.

if u are still having trouble you may want to contact Client Support at 1-800-761-1072.

 

thats what happened

but IE worked lol
problem with FF

 

I have tried over and over with both IE and FF all I get is page cannot be displayed

Here is the url I am using (which is the same one I have been using for about 3 years now) https://members.cj.com/member/publisher/accounts/

 

got to cj.com login at the top right in IE
that just worked for me

not sure if it would for you

 

Thanks, that worked and when I see the url after I am finally in my account I notice that it has changed.

 

Same here. Been trying all evening :-(

 

Everytime my session expires and I'm redirected to the login.. I'm now noticing a 'port' in the URL. With this port, I'll get a time out every time. Removing the port.. everything works again.

For example:
https://members.cj.com:10143/member/login

Change that to:
https://members.cj.com/member/login

And it'll work. They have something messed up on the session expiration or something. I don't there should be a port value in the URL

hanji

 

Yeah, CJ is apparently working on this. I talked to Client Services today & they told me exactly what you suggested as a workaround until they fix the issue. Whenever the login page times out, just go to https://members.cj.com/member/publisher/home.do or https://members.cj.com/member/login and you should see the members area.

Quite annoying...

 

I can't login no matter which browser or which page I go to.

cj.com comes up fine but when I actually attempt top login it times out.

 

try to login using IE (try cj.com's right side top login)
if not update your IE

 

Guys, seriously : you should try Opera. With IE the site takes ages before I can login, no images load, and I thought the site was just a total mess. Then with Opera, it loads quickly, all images there, etc. For some wierd reason it just works amazingly with that browser compared to IE and FF.

 

It's not a Firefox/Opera/IE issue. I've received the same errors on all 3. CJ has confirmed that it's a backend issue on their side. After the login page times out, just go to https://members.cj.com/member/publisher/home.do and that should work for you.

 

I called CJ up today. Of course they told me that they were aware of the problem and are working on it. They told me that they have gotten a lot of calls from publishers.

If they would only send an email too their publishers explaining about the problem they could save themselves a lot of phone calls and avoid having a lot of publishers getting concerned.

 

Exactly my thought.

I managed to login yesterday once, but today I can't again.

 

The rep told me that the problem was intermittent. So it works one moment, but not the next. I was assured that all tracking is still working and no commissions will be lost.

I was able to login once today and I did see some commissions that were credited to me over the past few days.