Well, The scammer open unauthorized claim after getting of digital goods from my product, So now I have send all informations regarding on that buyer to Paypal. But Paypal respond me to submit your information through the Resolution Center. when I login to Paypal, and check Resolution center. I didn't see anything about "File to Claim". https://www.paypalobjects.com/WEBSCR-525-20080606-1/en_US/i/demo/file_claim.gif Well, there is only one button for now, "Resolve", I didn't want to click it, if i click it, it might let the fund fly aways from my account. What should I do now, any suggestion! please let me know.
I did provide all things (record order), will it be all right??? some say, they won on their fighting for it!
TheOwner - winthan is the seller who sold the person digital goods and the person who bought the goods filed a chargeback.
Umm .. Then i misread it completely winthan -> Don't worry, just reply paypal, with this text below :- "According to the User Agreement, PayPal's Buyer Complaint Policy applies only to the shipment of goods and not to services and other intangible goods. For that reason, kindly close this dispute." and you will win the charge back case.
WOW.. Thanks! I will do so. I will send about it to Paypal! I will update to you the status of it, when i got respond from them.
paypal said - Investigations may take up to thirty days to complete OMG! that is too much to wait lol
Still do not worry, the case will be decided on your way, that is 100% sure ! Just update the claim with all relevant information, to proof it is matter of digital delivery !
paypal said "Case PP-486-671-xxx is not a Buyer Complaint. The payment you received for $$$ USD is potentially fraudulent and is currently in Review. We will keep you updated via email" well, they said that is not buyer complaint. Indeed that was buyer compliant, that's why it opens on dispute, otherwise how can paypal will know about problems details without any rise how cheap paypal is!
Hello, Paypal is not "cheap" , they are right .. the payment you received was may be "fraudulent" , which means, the buyer, send you payment using someone else's paypal account. If this is the case, you will be debited with the concerned amount, and it will be credited back to the owner's account, who's account was misused. But in some cases it happens that, the buyer, does fraudulent chargeback instead of claiming digital products, as he knows that, paypal will not consider this scenario. But, in any of the scenario, it is not difficult and may be impossible to get back your money which is blocked. Remain Blessed !
I already told you this 4 days ago ... it must have been fraudulent payment. Anyways best wishes, hope you recover you loss soon !