I had a dedicated server with A2B2 / VASERV for about 10 months. During that time my site was down for extended periods of time (like days at a time) on several occasions. With no phone support, the errors always took a long time to correct and VASERV never explained what the problem was. In other words they couldn't manage my server and their support was slow. So in early April I told them I was moving to a new server, which I did. Then at the end of April I get billed for May. I told them to cancel the account. They refused and said we can't cancel the account because you didn't notify us 10 days in advance as requireed in the TOS. I did notify them and I told them so. Their response was to threaten to continue billing me (pay us $225 for May or we will never cancel your account, we will bill you for June, July, etc. and take legal action if you don't pay). So avoid A2B2 / VASERV. The hosting is low quality and the support is low quality. And if you do have a server with them, good luck canceling your account.
I'm sorry you weren't happy with your hosting expiernce with us as we do aim to give the best possible support/performance. If I remember you hired your own admin to work on the server who seemed to routinely change the root password we had on file making it difficult to get in even when our monitoring did pick up issues. Looking over your ticket history I do however agree there were some things which weren't handled well and a lot of those issues have been addressed internally so I feel that part of your review is fair. With the cancellation our TOS clearly state that you need to give 10 days notice. You sent an email on the 28th April saying you would like to cancel as you moved to serverbeach to which it was replied "You need to pay this invoice before we can cancel". Your billing date is the 24th of the month and so you asked 4 days AFTER the invoice was raised so I'm sorry but in this case I feel that we acted totally within our rights as we had already paid out for the server You did put in a ticket asking us to update DNS entries etc where you said you were moving the site but for myself I don't count that as a cancellation as it was support and its more than possible you would keep other sites on the server. I wish you luck with your new hosting company
If anyone is interested, I did hire a consultant since VASERV couldn't keep my site online. Some things which weren't handled well I guess that would include the time my site was down for several days while VASERV support said everything was fine? I spent hundreds of dollars on consulant fees to find that VASERV had the wrong IP for my server (I know it sounds unbelievable). So after an incredibly long downtime I'm trying to get my consultant root access (VASERV had forgotten the root password again) I get the following email: I respond that this hasn't been my IP since April 2007 when VASERV moved my server to a new location and changed the IP. I give them the IP that they gave me 8 months ago or so when they made the change and asked them to set the DNS correctly. The next day my site was back online. No apology or explanation from VASERV. Seriously, if the host doesn't know my server's IP there is really something wrong. I wish that had been the only serious downtime I experienced but it was not. I think it's fair to say that many things were not handled well. Have these issues been addressed internally? Who knows? I certainly can't recommend that any DP members here experiement with a host that's still figuring out how to keep a server online.