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Message From DC:

An Engineer has been assigned for this ticket. It will be taken care of ASAP.

There was a Major Power Outage at the DC. Because of which no servers could be taken care of.

 

2 days now..

 

Thats sounds like bullshit to me. Sorry to say but I think your host is shitting with you. I live in the netherlands and I heard of no power outage whatsoever. And if that was true wouldnt all servers be down ?

I understand its not your fault and I will keep waiting patiently. I just hope no data is lost.

 

http://www.marvservices.com/

your site is down, hope everything will be normal again,

wish you the best pal

 

This is what i get on live help :
ME:
whats going on with the DC?
ME:
my server is down from two days!!! is there some power issue?
ME:
any one therE??
DC GUY:
yes
DC GUY:
we've had a power issue last night
DC GUY:
please contact support if yuo need any help
DC GUY:
support didnt answered from 12+ hours now
DC GUY:
ticket?
DC GUY
hello?
ME:
wait
ME:
sorry , i went somewhere , just a second.
ME:
[ts #######] [***] Server M***** Down
DC GUY:
I will mkake your request high priority
ME:
ok thanks.

 

Anything on possible data loss ?
Thnx for the update. They better make it high priority its not normal that a server is down for 2 days !

 

No , there is no data loss.

 

Phiew
That certainly cheers me up a bit, thnx !

 

This could be an internal error inside the DC, were some equipment went down at some point! This does not mean that the entire Netherlands have power cuts or that it get's blown up in the news papers!

Please think twice before you actually come with statements like that ? It's really unecessary!

 

Im still gladly waiting and being patient. is there an estimated time when the problem will be resolved? or no?

 

Im just saying that I find it rather strange that something like that happens the night after their server went down. Besides I havent heard complains from people on server 1, about being down last night because of the power out.

Im not accusing anyone, just clearing my mind here.

 

The server could be in different racks, rooms or using different power supply! There could be loads of different reasons for why some part of the DC is out of power while some part might be up and running as normal!

 

But is it normal it takes 2 days (or more) to get it fixed ?

 

Nothing is normal! And its impossible to say when the DC don't give out enough info! It can take a day or it can take a week! And i for sure hope for Marvservices sake here that they compensate them or have some kind of good SLA to give them something in return for this downtime!

But how long it will take ? It's all up to the DC and impossible for us normal users to predict!

 

definitely not. This is terrible
Never heard of a DC that could have so many problems like this. Sounds like a DC hosted in someones house not a state of the art building complex.

 

if you guys had your accounts empty on server2 , i can give you accounts on server1 .
but it will be blank then....

 

does that go for me as well? cause i had bearly uploaded the phpbb3 installation files on the trail to see how good it works.

 

"But is it normal it takes 2 days (or more) to get it fixed ?"

As DC said to me , they had power outrage so they couldnot do anything last night. I am trying to get as much information as i can . Its just our bad luck , we r not scamming or running . you must have noticed our quick ticket/support response and speed of servers .

@Julian124
ya send me a pm with these details
domain:
contact email:
package:

 

I would need my data thats the problem. Else Im screwed.

 

@everythinghost

PM sent!