Trouble with site owner of hostels247.com - advice appreciated

Cool, we are now known as 'the England'

To be honest you will likely loose any appeal that goes through PayPal because they offer us no protection, but fight it every step....

Submit a response to the dispute explaining the terms and conditions of the sale, make sure you copy the email he sent including the headers and respond telling him that it is rude and that such emails are unlikely to help resolve matters. This way when the dispute is escalated to PayPal to resolve they will see what kind of person your dealing with and see that you have made efforts to resolve it.

I have checked a couple of my sites and dont have him listed and don't recall having seen his web site before so dont have any personal experience with this person.

Although it bugs me to death when people assume that they can choose their own link text regardless of our guidelines.

 

It would appear that you are in the right here, from the evidence i can see, you seem to have fulfilled every obligation on your part, but be careful if he has opened a dispute with paypal they may take his side of things and you could end up having your paypal account banned untill you refund him, im not saying this will happen but it could, as i know someone who it happened too.
I would give as gooder account of things to paypal as you can, hope this helps.

 

Follow your own judgement on it.

I would say that your guidelines are clear and your concience should be clear whether you decide to refund or not. Any quality directory will reserve editing rights to prevent spammy submissions.

The email you received was totally unprofessional

 

Hello....

Nope have never had a submit from him BUT evidently what myself and pipes
chatted about the other day in reference to the sites name + 1 keyword in "title"
would have been fair..

You ultimately have the choice of whether to dispute his paypal claim but
need to ask yourself is $20 bucks worth the aggravation?

thx
malcolm

 

PayPal offer very little protection unless you are selling tangible goods.

 

To keep as professional as possible try not to post any further messages from him on here, i know your just trying to get opinions and its a little diffucult without you explaining some of what happend but with it being through paypal and everything too, respect the guys privacy, if he finds his info here he may become much more p'd off.

It shouldn't be dicussed here, just tell folks here you need advice then ask them to pm you.

 

You ultimately have the choice of whether to dispute his paypal claim but
need to ask yourself is $20 bucks worth the aggravation?

Thats is really true.. I mean you really dont have anything here to loose incase you refund him. I mean if he acts like this then your shouldnt link to a site that he made.. (remember linking to bad sites is a BAD IDEA)

I am going with malcolm <<

 

Mike, as much as you feel your in the right dont put any danger on your paypal account, do whatever the guy requests, refund the guy because if hes already not wanting it, its not worth the stress, it gets him sorted and you can move on, p'd off customers can do lots of damage.

You will still have your directory.

 

Well im not saying your in the wrong...

I myself would have added "UK" and removed "Europe" so as to be better fit for searchers
about location but evidently this guy had a s**t fit you changed it so your left with 3 decisions...

1. fight cause your in the right
2. cater to your clients wants/needs
3. refund and delete the listing

ultimately its your call... But i myself would rather choose #3 and be done with it

thx
malcolm

 

As long as you provide Paypal with the page URL's which their link appears (ie. category, details and - when appropriate, latest links) as well as a copy of your directory T & C there really isn't anything Paypal can judge the dispute on as you are clearly covered by your T & C's.

If you can spell and type in grammatical sentences, I'd be more inclined to let you win if I was working with Paypal

 

i would have just refunded and left it at that.

i dont play with crap like this.

 

Same here, it’s not worth the hassle.

Good to see that you got it sorted.

Thanks Brian

 

I know this guy (Golden) and I have given him a few pointers - placing his URL in the title is a bit out of order. I always try to compromise with submitters if they are not happy, if they are still not happy they get a refund without question.

 

Don't feel the need to justify yourself Mikey, you may inadvertantly post something here that could be used against you at some time. sounds paranoia but trust me paypal can be shits when it comes to this kind of thing. They ignore the law half the time and act as if they are one unto themselves. Your not in the UK so it's not so easy to access good old fashioned justice. If you ever need legal advice or help on these issues including formulating a defence of any claims against you give me a p.m.

It's amazing what a few well worded lines can do.

 

yea,when it comes to rewriting titles and submission info,some ppl just dont want it.they pay for their sites title,url and description a certain way.if they do not want you to rewrite it,and are not happy with it,i say do a refund.