pray & hope - and next time have a better password, 'cause after 3 false password-logins the account usually gets locked - if somebody "hacked" it he was reallllly good at guessing - sorry, but face it - you have a hard fight before you or if they are not worth too much it would be easier to learn from it and get over it - Godaddy is worst to deal with in those situations - good luck anyway!
Yes of course they can but dont do sweettalk If your mailing address that you have given is correct, then send them a legal notice based upon your country laws and see them falling in line What happens is when you send a legal notice, it is looked after by the legal department and not by the usual customer service reps who dont bother or bothers pretty late, but legal guys are prompt since they are paid for that and they know its repurcussions
good advice - play it hard or you have only a tiny chance AND your details must be real, if you used wrong data in your account, you have no chance whatsoever.
i have my domains at godaddy as well, i dont see how a domain gets deleted though. do you mean the domains got transfered? if so then you have 15 days that you can cancel the transfer and have the domain return to your account.
During the stage of the disappearance, did you receive any email notification of the changes ? Because I remember when I was with GoDaddy, I seems to get security notification of all changes. Do a Whois and see who is the owners of your domain names. Are the sites with those domain names still accessible ? Most definitely write to GoDaddy, for all you know, it could simply be an issue with their database.
OMG. That's serious enough. I hope you get back all your domains though... Scorpiono, how do you suggest this could have been struck? Surely your anti-virus would have picked 'em up...
Well thinking about my past, until having websites and trying to understand "trafic" as in a legit form. Hacking GoDaddy account would be quite easy. Step 1: Exploit the victims machine. - Be it remote, with a remote buffer overflow exploit for Windows (there are still tons unpatched there that just wait to get herded by botnet masters) - Be it locally, he just accepted a .pif document and it was an undetected trojan (I doubt it, but yes, there are alot of 0day undetected out there even though Antivirus providers are way more faster nowdays when it comes to virus definitions) Step 2: Run the trojan/keylogger and do a search for godaddy.com in the keyloggers list. After accesing the page, the first 2 fields you might complete are username / password, so you don't need a fancy GUI to figure it out. Step 3: Login and act as if you are the owner, and if you are such a low human being, go ahead and delete 40 of his domains. Voila! This is theory but please believe me it's very do-able!
I'd call up GoDaddy's customer serivce. They are great and might be able to help you if your account was attacked. At the very least, they can forward you to the legal department to get you some sort of resolution.
Generally speaking, all registrars must delete a domain name within 45 days of its expiration barring a few exceptions...and if they're not able to auction it to an interested party within that time frame. By far eNom appears to be the only one holding on to an expired domain name way after its stated grace period. But they charge a high fee to allow its last registrant to regain it. If those domain names have indeed been deleted and are in redemption, it can be possible to regain those. Whether Go Daddy will charge a fee or not is up to them, but don't expect them to suck the costs of redemption arising from a situation that isn't necessarily their fault.
Whatever happens, try not to lose your cool and continue working with them. They might or might not be able to regain some of those domain names if they are indeed deleted from your account and way past redemption, but you can bet they'll do all they can under the circumstances. In short, be realistic. Good luck.