Owning up to a ticket is not immature. I did it to get my backups back that you have thieved me of. I call it "False Fess-Up". I do have many websites investigating this manner. In a short matter of time, you will see yourself surrounded with piles of legal work, rummaging for an answer in your closed, scamming business. People, do NOT use Danserv.co.uk - they will do nothing but steal your money, backups, or work. They're just out for the money, their respect towards the customers are entirely absent. Perhaps I shall tell you HOW I met Dan. His other business, Shoutserv.com (if not his, he had a close affiliation with it), was having horrid tendencies of suspending accounts for absolutely no reason -- Who was I contacted by? None other than Dan! He told me, Pretty appealing. He offers UNLIMITED bandwidth and UNLIMITED space. BULL! He runs off of a layered technologies server which limits him very much. When he gets his money's worth, he upgrades. He has no regard to whether or not the user will USE so much as 1 GB of bandwidth per month, he just assumes that everyone that uses his servers will have almost no bandwidth or space usage. Maybe that's why he banned me? Maybe he didn't like the fact that my site was getting an upwards of 2.5k uniques/day - maybe he couldn't stand losing the bandwidth so he decided to ban me and make an excuse to get me off the server so his (arghh) pirate business didn't go down the drain. Well, Dan, you have another thing coming - buddy! Sitting here with remorse from using your company. Dan - you either reimburse me of my recent loss or pay me for the damages. You're much better off just giving me the files and being on your way. I am going to post in forum after forum across the web so when someone googles "Danserv" the first result isn't you - it'll be buried under my warnings to potential clients until all you have left is a wooden peg-leg and eye-patch... because Dan, you're the pirate. Nobody else. It's all you. EDIT: I NOW HAVE 4 OF MY FRIENDS WHO WILL BE CANCELING THEIR ACCOUNTS AT THE END OF THE MONTH. If you use Danserv, join me and go with a more reputable company. Best Regards, Aaron Artille
I know it is none of my business but dear Dan, give him his backup, this is the only way to END this war
You can't terminate accounts for abusive language. Suspend yes but terminate? That ought to be criminalized for hosts to be doing. It's not your data it's the client's! And from what I gather he only used the word "bloody" which is hardly abusive.
danserv got a very nice publicity from their actions I do not care how "abusive" the word bloody is in English language, but destroying client's data is in no way an appropriate way of dealing with the situation. p.s. You do realize that DP posts usually/frequently rate in the first 10 places on Google and other SEs... something tells me that your hosting business is about to take a deep plunge Good luck.
Hello - They had suspended me initially, as you know, because they THOUGHT I had a nulled script on the servers. I finally found the first ticket that I sent in and it is quoted exactly as follows. That for some reason made one of their employees respond in the following way. (Funny - the script isn't illegal. In fact, I had a direct deal with the owner. He didn't even bother to check... that site was inactive and just as well had a license, MusicLemon ran off the same script but I made mods to it beyond belief so I could send it to the owner for a weekly update in exchange for various other services) Anyway... Then and only then did I get a tone with them and raised my voice. I never once used vulgarity in any ticket unless you count the word "bloody" which I certainly wouldn't. Do any of you see anything in my initial ticket that may have ticked them to delete everything I had worked for? -Aiiron
"Bloody server" is hardly abusive. It's a very unfortunate situation & highly unprofessional of the host to terminate the account & refuse to provide you a backup.
Well, the host did. And it's their servers to do as they please. As for terminating a service due to "abuse": http://danserv.co.uk/tos.html Now it might surprise you to know some providers have that term. I'll post an example: http://www.hostgator.com/tos.shtml Point is, the provider can practically do anything they want, especially if they are stated in their agreement. If you yourselves are providing services to your clients and have disclaimers, limits of liability and what not and are all deemed illegal, then you'll have very little protection against abuse by some of them. I was once kicked out of my mistress' home after her husband caught me with her. Unfortunately I left my prized notes for an idea there, and he burned 'em all promptly. Just an example above, actually. But I hope you get the idea. While I understand you don't find "bloody" abusive, the host apparently does. And neither are they required to see it the way you do, anymore than I. If you didn't keep backups, well...
Problem is, the backups I made daily were and still ARE on his server. He HAS backups that he can give to me. It's wrong of him to restrain me from my own work.
Things like this is one reason why one ought to keep backups outside of their system aside from the one they allow. I certainly understand your position about it. But the host believes you did a lot of "undesirable" stuff and took whatever action they saw fit, and they're certainly within their rights to do so. It will be nice if they finally give you a backup. But if they no longer have it, then I'm afraid that's all she wrote. Learn from this experience, and let it make you stronger and wiser.
Thanks - You're pretty cool and you make a lot of great points. (but I still want my backup back) lol -Aiiron
Not quite true it isn't a private server that they may do as they please. They have some responsibilites as a web host. Ridiculous analogy. You didn't have a contract with the mistress (did you?), rather you would be breaching the contract the husband had with her. It is tantamount to hacking someone's hosting account and using it to host your files...when the rightful owner of the account finds out your files are definitely going to be deleted... The host shouldn't be the judge jury & executioner.
Well, I wouldn't necessarily know if it's really their very own server or if they'd leased them from another provider. They very well know their responsibilities, and they've passed some of them on to their clients. I don't have a written contract with the woman, but I agreed with her to get into a relationship that eventually produced an unwanted result. That's what I get for choosing to be in that relationship. The reason I say these things is because I've been on the provider side in my previous life. It's rather easy to believe this and that, especially if one doesn't care to know what it's like being there. Now sure it's nice if the provider notifies the person immediately if they shut down the site. Generally speaking, hosting providers do that at their discretion depending on how simple or severe, and their mileage varies. Besides, Aiiron said he was using his friend's hosting. So who do you think will the host notify of such? Anyway, my main point is it boils down to knowing what you're doing and are getting yourself into. Having unrealistic expectations tend to create avoidable problems down the road.
Doesn't look like they do. Also, whether it's their own server or leased is irrelevant to this issue. Non sequitur. So have I, in fact I still am Agreed. However from what I've read so far in this thread the customer is right IMO. Regardless of the host's actions Aiiron should ideally have had a backup of a moneymaking site, agreed...Can't really count on a host for backups.
Not meaning to beat a dead horse here, but the OP isn't the host's customer. He said he was using his friend's reseller account, and the friend is the host's direct client...or maybe was. That's the main reason why I said the host doesn't owe the OP anything.
http://www.google.com/search?hl=en&rlz=1B3GGGL_enPK253PK254&q=danserv&btnG=Search have a look, the thread is on the first page
Dan - it shouldn't be a matter of "winning" - you should do the right thing and give me my files back. I'm done playing this game with you, alright? I've sent letter after letter. You close them and ban me? What the Hell is the matter with you anyway? You think you're some huge executive in charge, looking down. Are you jealous, Dan? Jealous of my early success? Haha - look, I'm as arrogant as you! Give me my backups and you'll have a chance to win your backups back. I will be updating a list of friends I get to cancel your service below. Look, people will Google Danserv and get FRAUD, SCAM, and THIEF. Why? You wanted to play games. Well it's not all fun and games anymore, buddy. You've unleashed my demon, now I'll make sure that your bloody business goes straight to hell. One chance, one LAST chance. Email me a backup to or a link to a public one within 24 hours. Just 24 hours. If you refuse, you'll have NOTHING, got it? I'm done! P.S. - Realised is not a word, the correct spelling is Realized - Aiiron
Saying "bloody server" is not abusing staff in any shape or form. I have had the misfortune of dealing with a company like this, the OP seems like a genuine person and very polite under the circumstances even wishing a Merry Xmas. I have got a fleet of pretty hefty websites so i just might link to this thread tomorrow with some well crafted anchor text. Hopefully they will do the gentlemen thing and return his backups.